JaredReviews of jared.com

Please check the other reviews before confirming any order with them. My situation is same as the other people putting comments here. After one hour of the order, you will never have a chance to cancel it until it could be delivered. However, they will need to ship it before any delivery. And here is the joke, when are they going to ship the product? after that one hour, you would see the credit reduction until your card expires I guess.

I give this store a zero on quality, customer service and price. My husband wanted to surprise me with a engraved birthstone necklace for our daughter that recently died. When we received it, the engraving was so small and bad, we couldn't make out her name. Also the chain was too short. We drove 2 hours to exchange the chain at a store only to find out we needed an appt and the two groups with appts were already a half hour late. They would not answer the phone # that was on the door. We left and are now stuck with a poor quality charm on a short chain. What a scam. No one should trust this company.

I took my size 5 diamond ring to Jared at Perimeter in Atlanta due to the band breaking to have them repair it. When I got it back the next day, it was sized a .25 up and didn't fit. They resized it and I got it back the next day. So, that was ok. The agent I dealt with was kind and personable. No real complaints. BUT, when I returned to pick up my ring, the agent, who knew I was in the market for a LeVian chocolate diamond ring, showed me a beautiful LeVian choc/diamond ring that was half off. He offered another 30% off and I couldn't refuse. He had it sized for me and I picked it up the next day on a Friday. When I got it home, I noticed that the choc diamond was more gray than brown and I remembered that I had not been offered a Certificate of Authentication for the piece. On Monday, I called Jared and asked them for my Certificate of Authentication and was told that Jared does not offer them. What? I pushed for it and was eventually emailed pictures that my agent had taken from the Jared computer screen from his iPhone that showed the description. I looked closely at the images he sent me and discovered that the choc diamond was actually a gray spinel. I was upset to say the least. I called my Jared agent back and he offered to take it back. I did so and got a full refund. THEN - I went across the street to the mall and went to Macy's. They had a sale on a beautiful LeVian chocolate and white diamond ring and I bought it. The agent at Macy's immediately had me complete a LeVian form (in triplicate) with my name and address. The Macy's agent completed a portion of the form with all of my ring's information. Macy's is forwarding the form to LeVian who will, inturn, forward my official Certificate of Authentication to my home within 2 to 3 months. So, my question is, if Macy's has this form from LeVian Corporate for the customers to complete upon purchase of one of their pieces in order to get their Certificate of Authentication, why doesn't a huge company like Jared do this? I have to add here, when I returned the gray spinel to Jared, my agent actually told me that he didn't know it was not a chocolate diamond. My bad for not educating myself on the different shades of chocolate diamonds. Jared's bad on so many levels. Shame on you, Jared. I'll never go back.

They couldn’t find my item and offered no refund until they ship it out. It’s been weeks past my shipping time. Customer service is no help. Do not buy unless you want your money held for 2 months with no items arriving at your doorstep.

A couple of years ago, or so, at my local Jerod Jewelry Store, I bought a lifetime contract for battery replacement on my watch. Although the contract was not cheap, it was a good watch and I figured I’d get my money back in the long run. And easy - battery runs out, I take it to the store, they change the battery, and I’m out of there with my watch purring. At least that’s what happened the first couple of times. Last week I take the watch in for a new battery, and they tell me they can no longer do that in store, even though the old battery changing station is in plain sight. But no - now they have to send it out of the store and the turn around time is six to eight weeks. SIX TO EIGHT WEEKS WITHOUT MY WATCH!! I’m a stubborn kind of guy, so I told them to take my watch and replace the battery, although it was clear they were trying to get out of their agreement. Went out into the parking lot steaming, and before I left, I had ordered a nifty new watch on Amazon which would be delivered to my door in three days. So now I own two watches - and Jerod will continue to change batteries on the one as long as I live. I think that was a pretty slimy way to try to get out of an agreement, and except for claiming my free batteries for life, I wouldn’t do business with Jerod again on a bet!

Don’t have Jared repair your jewelry!!! I had my diamond On my wedding ring secured and they did a terrible job!! They now have to replace the complete head on my ring that holds my diamond. I can’t wait to see the job they’re doing to do to fix the mistakes they originally did.

Disappointed a lot! Bought online, on July 8, received and didn't like what I've got. So I returned. Have everything done properly. Sep 9th, no refund done yet. Already sent all details to prove that I didnt get my refund. Jared doesn't even have updated info in the system regarding all my contacts, all email with details that I sent.. SO DISAPPOINTED, such a bad experience. For sure I won't buy at Jared no more.

I wish I could give Jared a 0!! I returned an engagement ring on July 16, 2020 that I ordered online. They never confirmed that they received it or gave me any updates on the refund. I called in late July and was told that it was an instore order... the stores were not even open. They told me that because it was an in store order I should have returned in store. I NEVER ORDERED IN STORE. Fast-forward it is now September and I have yet to receive a refund. Jared is total GARBAGE. DO NOT SHOP AT THAT STORE.