JaredReviews of jared.com

So I ordered a Pandora rose gold bangle and a matching charm that came up to 137$ on 11/30. About two days later I see a confirmation email about shipping with the estimated delivery date on the 5th. I click on the link to view the order with also provided my tracking number from ups. I clicked on the number which directed me to another page with an estimated delivery date on the 6th. I didn’t think nothing of it until the 5th came and no delivery or updated tracking information so I decided to wait until that next day which also was a estimated date posted. To my surprise nothing. So I went online and did the virtual chat and they informed me that they don’t following the tracking and matter of fact they didn’t know anything about the delay until I messaged them. Which is a little odd honestly anyway they told me that they will place a ticket for ecom to find out what’s going on. Ok no problem I waited two days and not even an email. So I entered another chat and this time they informed me that ecom handle all claims in the order they come in and that it normal takes 7-14 business day for them to find out what happened: woow so I called the 1800 number I finally collected from them. I called and still received no answer or hope. So basic at this point I’m out 137$ waiting for them to tell me where my items are at or to be refunded. I will never purchase from them again.....

I bought a heart pendant necklace with my kids birthstones in it for my wife. It arrived with the chain broken and the diver was dull and the stones were ugly. It was made in China of course. That was a waste of $155 plus shipping.

Placed an order well before christmas . Not until the week of do they cancel my order and allege an inventory issue was the cause . Would of been nice to resolve it earlier. Also customer service is lackluster at best.

Jared is the worse jewelry store and the do not full-fill the orders as the promise. I order a Pandora Necklace and they promise to delivered before Christmas. They contacted me 4 days before Christmas apologizing and offering me a 10% discount on my next purchase. They didn't mention that I was going to get my refund back or not. I contacted Jared, they do not have the product available and now I have to wait 10 business days to get my refund. At this point I don't have my money to substitute that gift and I don't have the gift my wife before Christmas, like they promise in their advertisement I will. I am super furious with Jared, I will never ever purchase from. them, nor recommend them, not even to my worse enemy.

Spent $300 on a piece of jewellery and didn't even receive a box where I could put the jewellery in for a present. Customer service is horrible. They really dont care about their clients.

12/14/2020 I purchased a gold rope and within a month the clasp broke. I took into the Jared's on cooper here in Arlington tx and both sales ladies were rude. The greeter had me waiting and didn't think I noticed the white customer she instructed the staff to help him even though we were there before him. Needless to say my necklace was ready and I went to pick it up the sales lady just handed it to me. No bag no nothing just a here you go.....I've purchased several necklaces from Jared's and I can honestly say this will be me my last purchase. Very unprofessiona!!!!

After placing an online order on 11/20, I received an email showing one of my items estimated ship date would be 11/25 & the other would be 12/4. On 11/30, I check tracking to see both of my items are showing the same estimated ship dates, but have a message of ‘preparing item from inventory’.On 12/8, after not receiving the packages or receiving any correspondence, I called Customer Service and was told that one item was on back order and it would ‘never ship’ and she would send the other order to inquiry and I would hear from them in 2-3 days. After hearing nothing, I called back to find out that it takes 2-3 weeks to hear back on inquiries and it appears that neither of my items are in stock. The rep flat out said that it would probably never be available and shipped and speaking to a Supervisor wouldn’t change anything. The only email correspondence from this company was the one immediately following the online purchase; stating estimated ship dates. So, since I can’t cancel the order, I’m to just continue to expect that at sometime in the future it ‘might’ become available and I’ll receive the charge to my credit card? This is ridiculous! I would not recommend doing business online with this company!

Received my order today. From one of the Pandora earrings (bangle tiara wishbone) the back part is missing. I do not want to return them. I contacted customer service chat. Apparently the only choice i have is to return them.