JaredReviews of jared.com

Went to Jared at Willow Grove location on Friday, May 7, 2021 before noon with my significant other to inquire about two items I saw online. After entering the premises a tall white male approached me and welcomed us in and ask if he could help us out. I said I was looking into a ring. When I said “ring”, he immediately looked over to an African American woman and repeated what I said. It was almost like watching a skit from a show. I started to explain to her that I saw a Pandora ring that Jared was selling for a discounted price online and wanted to see it in person before considering buying it. The African American rep stated, “Oh we don’t sell Pandora in store, only online.” At first I said, “Oh ok, that’s fine.” Then this is where she made me feel as if we didn’t belong there anymore and stated “There is a Pandora in the Willow Grove mall.” It wasn’t that she was redirecting me on where to go that was the problem, it was the way she said it, as if to say, we were wasting our time at there location and perhaps me and my partner were better suited elsewhere and Willow Grove mall was more our speed. If she had not been so inadequately presumptuous, she would have known that I was also there to see the Neil Lane collection of engagement rings for my son who is planning to propose to his girlfriend and would have easily have paid the $2,500 to $3,500 it would have cost to get it that very same day. Reps like her should be fired. Never judge a book by its cover, never. I went to another jeweler that treated me far better than this location and got the ring we were looking for without unnecessary judgmental eyes and demeanor. You see what a little kindness would do? It can cost you the cost of a ring.

After purchasing my engagement ring at Jared with no problems, we were pretty excited when we had finally paid our Jared card down enough to be able to purchase a wedding band to go with it. After weeks of combing their site and comparing rings, I finally found the perfect one at an unbeatable clearance price. It said my size was in stock, and initially, the transaction went through without a hitch. Then, not even two hours later, I get an email saying that my order had been canceled due to it being out of stock. I was a little annoyed to have wasted all that time and gotten my hopes up when it never should've been listed for sale if it was out of stock in the first place. Let alone, let the whole Transaction go through just to cancel it after the fact. But I do understand that things happen. And since I had a back up choice that was an equally good deal, I figured no biggie, I would just purchase that instead. Because I assumed since the order was immediately cancelled, SURELY no money had been charged from my available balance yet. Um....WRONG! They not only let me purchase something out of stock, only to cancel it immediately after, but the amount of the canceled purchase has also been deducted from my spending limit. Meaning now I'm not getting the initial ring, I'm out the money to purchase the back up ring, and have no idea when I will get my money added back to my available balance. And, judging by many other's reviews, have no idea what I'm going to have to go through to get my money back. This is nothing short of fraud, and is completely UNACCEPTABLE for a company that handles so many people's hard-earned, sometimes long-saved money. I will be paying off and canceling their card. I will wait twice as long to save up again before I ever give them another penny of our business.

I purchased an silver ankle bracelet not real pricy but after 2 weeks or so it broke. Expected it to last longer then that for 30.00 no happy

Do not buy, there website is a scam! I wish I would've found this site. I also was charged 7 times for items that were out of stock, I contacted my bank and now I have to wait to get my money bank. The company should be fined and removed!

I pressed the button to complete my purchase, and I received an error stating an item was out of stock. However, the transaction went through 10 times. Yes... 10 times. Now i have no order and a huge line of credit to the Max until these charges come off. It turns out all if the items are out if stock. I don’t understand how a company this lathe operates this way. I took a lot of time to pick out My items. Very dissatisfied and disappointed.

I ignored some of the bad reviews about Jared thinking that some people just had bad luck with Jared. But my experience turned out to be the same... I went to multiple Jared jewelers to search for a wedding band for my fiancé, and they always looked at me like I didn’t belong there, despite dressing up. Finally someone came to help me. After looking at a couple of rings, I wanted to think through the night of which ones I wanted to get. I got the business card from the jewelry specialist who helped me, who told me to call her when I finalized it and she would place the order for me. The next day I called her and she quoted how she had “trouble” hearing me so she would give me a callback, but she never did. Finally I got hold of an online specialist through Jared.com, who actually was very pleasant. However, I had so much trouble placing the order online, as it kept telling me that my order didn’t go through. I thought it was my bank placing a hold so I called them and increased my daily spending limit. They did that and my order finally went through. 4 dats later, I log into Jared.com to check my order status. And guess what? IT WAS CANCELLED. BUT THEY NEVER SENT ME ANY NOTIFICATION OR EMAIL, EVEN THOUGH THEY CLAIM THEY “SENT A CANCELLATION EMAIL THE DAY AFTER”. TERRIBLE CUSTOMER SERVICE, AS THEY ARE ALL LIARS! Please take your money and spend it somewhere else. Save yourself stress and a headache trying to get something from Jared.

HORRIBLE STAFF EXPERIENCE!

Tried to purchase a Pandora bracelet and like the others they put a hold on your cc for 1-7 days not good business some items clearly say out of stock so why isn’t it consistent throughout the site??? Calling my bank and disputing Don’t order from Jared not reputable