JaredReviews of jared.com

Sent a $700 ring with a missing stone so I had to return it. They charged me $49 for shipping on the initial purchase and then sent it USPS (for a less than 1 lb package) but on the return label I had to pay for UPS.

My husband has bought me several pieces of jewelry from Jared's and has always insisted on only Jared's but on 5/23/26 we visited to make a purchase and while we're there I decided to have my prior pieces inspected and cleaned. We ended up making another special order purchase while we were there. Just before leaving the salesman brought out my necklace and ring and offered to help clasp my necklace on. I didn't pay attention (hold or inspected my necklace) as he right away was trying to get me to put on. I very seldom take my necklace off but less than a week later my diamond eternity pendant fell off. Luckily I felt it fall so I didn't lose it. I took my chain off to put up until I I could get the pendant repaired. Upon taking chain off I noticed it didn't look the same. I walked in with a 14kt box chain and ended leaving with a sterling silver box chain. Obviously it jewelry was not inspected or it would have been noticed of ware on the pendant ready to break and the switch on the chain just was the final straw. Very disappointing that we spend alot of money with Jared's only to have this happen.

We took my weddings that were purchased in their Burlington Ma store (10 years ago), back to the original store in hopes of having them resized. I gave them all of the correct information needed to locate my account, and to verify I had a lifetime warranty. I literally sat in that store for a lil less than 2 hours while they pretended to search for my account. The store was going to close so out of curiosity i asked what the out of pocket cost would be. The lady said $150….EACH. With LOTS of attitude. My bridal set consists of 3 bands. I called corporate the next day, and they seemingly had zero trouble finding my account using only my last name. They also verified my lifetime warranty. What was the goal? To charge me, but actually submit it using my warranty…and somehow pocketing the difference? It was clear they werent even TRYING to find it. I was too sketched out, so im still not wearing my rings. I can’t bring myself to go back.

I bought an earring and pendant set from these people online. I paid close to $400.00. The pendant was missing. I immediately called customer service and I was instructed I had to return the earrings for a refund. I returned the same day. A week later I had received an email that the company received my return and was “processing” it. When I heard nothing back, I called and was told a refund would take 45 days!! The earrings were tiny and ugly. It feels like I have been defrauded!

I have a Jared account. I just attempted to make a payment over the phone and I had to jump through many hoops and then eventually talk to an automated person because there’s no physical person to talk to. It took me almost an hour to make a payment on my Jared credit card when six months ago I could login and make a payment and be done in 30 seconds. Because of this and speaking to a member at a store, I am no longer pleased with this company and advise other people to shop at another jewelry store. As they do not stand behind their credit cards.

When I originally purchased a beautiful piece of jewelry, I loved my sales associate! She was informative, helpful, and not pushy at all. She took the time to explain everything thoroughly, and I left feeling confident and excited about my purchase. At the time, I specifically asked if there were any sales, and she assured me there weren’t... but...she also said that if a sale did occur within 30 days of my purchase, Jared would honor it BASED ON THE PRICE I PAID. I rewent over that information with her. I felt reassured and truly appreciated her honesty. Fast forward....Jared’s did run a sale during my 30-day window: a 20% off promotion. When I inquired about applying it to my purchase, I was first told it didn’t apply to my piece. Then, another representative said it did...but not at the price I paid. I reminded them that my original associate had told me they would honor the sale off the price I actually paid, not some new price, but this promise was ignored. I was told I got a better deal when I originally purchased it than the current promo they are running. UMMMMmmmm... what ??? That is not what the original sales rep and I discussed. I left feeling disappointed and misled. What started as an amazing experience, so positive that I recommended Jared’s to friends, ended with me feeling frustrated and grossed out by the company. I went from wanting to purchase all my jewelry from Jared’s to never again. Oh, and I found out they are also with Kay jewelrs so I will not do them as well.

DO NOT DO IT. If you enjoy being lied to and having your time wasted and money held hostage, this is the place for you. As a business owner I cannot understand how a company can operate like this and have any type of success. Tried to cancel an order shortly after placing it. They have a policy of after 60 minutes nothing can be done. Associate told me it was told late although it took them 4 more days to ship. I was told I could return it seamlessly for a refund once it arrives. The return portal on the website does not work. I am told my case needs to be escalated, and than within 24-48 hours I will be emailed a return label. One week in and not a peep from this higher tier my "case" was escalated to. I have spent hours on their chat service having my time wasted and being given the run around trying to comply obtain a return label. They all give the same scripted answers. One agent even told me she emailed me a label outright, which never happened. I am not sure if these people are bots or what but this company will outright lie to you and tell you anything to get you off the phone/chat. Basically do anything to keep your money and not follow their own policies. At this point I have filed a complaint with the BBB and hopefully they will sort it out. Although, after reading the reviews I am not so sure this company even cares about how terrible they look. I should have read the reviews first.

Bought a gold diamond paw print necklace for my daughter's birthday and never got it. i purchased this neckless on March 10, 2026, and it is now March 28 the day of my daughter's birthday and still no gift. The necklace was purchased through jared.com. I will never buy from them again. Customer service is VERY RUDE they have not helped me at all with this necklace. I keep getting told that a case manager has not been assigned as of yet and they cannot do anything until one has been assigned. I was told it could take up to 14 days before one is assigned. They said there was an expiate placed on it so that a case manager would pick it up and I have not heard anything from anyone as of yet. The only thing I have left to do is hire an attorney and I will if this matter is not resolved.