JaredReviews of jared.com

I would give this place no stars if I was allowed! To make a long story short be sure you have whatever “promotional” paperwork they give you initially. I purchased an engagement ring back in February of 2019. I had the money in full to purchase the ring but was told about a promotion they had where if I applied for a Jared’s card I can do 48 months no interest… I unfortunately never paid attention (which was my fault) to my statements until I finally logged on lately to see how much I have remaining on the balance to go ahead and pay off when I noticed they have been charging me interest this entire time… when I called customer service they informed me I applied for 48 months low interest?!!! Why would I elect to pay interest at all when I had the funds to purchase in total!! If I would’ve known I would be paying interest I would have just paid for the ring up front. I’m more than positive the sales rep lied or mislead me in order for me to sign up for a card. Customer service pretty much told me I was SOL and couldn’t do anything about it. Lesson learned!

Bought a rope chain for my husband for Christmas. Paid right at $400. It broke the first time he wore it. So I took it to my jeweler who told me he couldn't fix it because it is gold plated! Not real gold! I contacted Jared. They told me to take it to my local Kay Jewelry since they're is no Jared near me. The manager at Kay accused me of swapping the chain I received with this piece of crap. I was furious! But they would not help me in any way. I've contacted Jared several times since then. They always put me on hold and then hang up on me! And my emails are ignored. I wish I had read that's reviews before I ordered! This company is horrible!

Stopped in to the smith haven store. I needed a battery for my watch. The battery cost is about $3.00. I was charged $27.00!! The battery swap took 5 minutes. Lesson learned. Would never consider shopping there again.

I purchased a slider bracelet from Jared as a Christmas present for my mother. I asked the gift to be sent in their gift shipping as a Christmas present, but never did, so I had to wrap the present myself (warning #1). She loved the bracelet and wanted to wear it on a special occasion. My mother stored it in the box that it came in, in a cool area and never wore it. On July 13, 2021, when my mother went to take the bracelet out of the box to wear it, she noticed how the bracelet literally changed colors! I was so shocked to believe that this happened as I know how much this present meant to her and the amount of money spent on this present. Buyers, please BE AWARE that if you purchase something from Jared it will turn. I wanted to warn you all NOT to purchase anything from here as I made the mistake and did. Also, I wanted to let you all know that I also purchased another bracelet for my aunt as a Christmas present as well. So I will update you all as soon as I get in contact with her to see if her bracelet turned black as well.

I would give this business less than one star if it was an option. The location in Waldorf has poor customer service, record keeping and quality control. This is a letter of complaint that explains my experience with Jared Jewerly in Maryland. This letter serves as a formal complaint regarding the poor customer service and quality of care I received at Jared Jewelry located at the Waldorf, Md on June 26,2021. The visit was anything but professional or ensured confidence in this business establishment. Absent the original sales person presence, it appears the store lack the ability to access customers documents or maintain accurate records. My visit at Jared Jewelry was an attempt to obtain the certification for a $1000.00 diamond I purchased to replace the chip diamond and ring repair on June 10, 2021. My visit also included an inquiry about the purchase of creating a pair of diamond ear rings, utilizing the diamond that was removed from my wedding ring. My visit at Jared Jewelry lasted in excess of two hours without obtaining the certification in which I was told it was available for pickup by the original sales person on June 10, 2021. On this date one sales person scramble to locate the certification, however unsuccessful. The search for the certificate continued for approximately forty-five minutes or longer. I observed other customer come into the store and I patiently waited until the sales person attended to them in the process. I was then passed off to another sales person and told she would handle the ear ring inquiry while he continues to search for the certification. The process in which to obtain purchase information and availability regarding the ear ring inquiry was challenging also extended my visit even longer. The sales person was able to provide pricing information and matching details that would require another visit to Jared. Yet, at the conclusion of the sales person ear ring search my certification was still not located. When asked for a printed copy of my receipt of service on June 10, 2021 this too proved to be a challenge. Jared Jewelry records not only misspelled my name and my husband’s name it added to the frustration because again the sales person had differculty locating a record of my purchase because of the misspelling of both my name and my husband’s name. I even provided my telephone number and my husband and the sales person continued to have differculty locating my purchase. It is safe to say my husband and I have been pleased with past purchases at Jared Jewelry . However, customer service, quality of care and record retrieval needs improvement regardless if the original sales person is present or not. Consumers should feel a level of confidence that if there is a problem with a purchase it will be resolved with ease or if documents are needed proceeding a purchase it will be available upon request. I would not recommend this business to others.

I cannot even begin to explain how horrible and awful the experience that me and my husband have had with this specific Jared store. My husband has been a customer with them for seven years.... in December right after I gave birth to our first child my husband bought me a beautiful rose gold blue topaz ring I was completely in love with it about two weeks goes by a side stone falls out OK thank God he got the extended warranty I went in they sent me a brand new ring.... two more weeks go by the same stone falls out again so I of course am very irritated because why is this continuing to happen? SoI go back in to get this taken care of.... it ended up being a big issue, there was no communication what so ever, at one point they didn’t even know where my new ring was they couldn’t even find it ....come to find out they had sent the old ring to a specific place to get the stone matched and cut correctly for the setting of my ring again all of this unbeknownst to me and no one could tell me where my ring was at first, which IS A FANTASTIC FEELING.... until finally they had to do some digging around after I was told it could have been picked up by 3pm that day.... so obviously I go in after 3 o’clock that day to pick my ring up and no one knows where it is so like I said we figure it out whatever I was extremely upset that I had drove 40 minutes there just for them to not know where my ring even was… Why? Because there is no communication and there is no professional customer service that comes from this location. The manager Jason acted like he could not care less about these issues that me and my husband have been experiencing with a brand new ring that was just purchased mind you I’m a stay at home mom so i’m not hard on my hands at all and quite frankly from a high class jewelry store I expected something a little bit better of quality that’s not gonna break three times within a month and a half.... seems a little ridiculous to me nevertheless again the manager honestly acted like he didn’t care or give a crap at all about any of the concerns. I’m assuming because the price tag wasn’t big enough for him to really care.....then 2 days It happened AGAIN!!! Same stone had fallen out. I am mediately called my husband extremely upset, pissed off to say the least and told him he needed to take care of it because honestly at this point I was tired of seeing those peoples faces and really not having anything done about this. My husband had gone in to exchange/ return this ring and got a new ring. Now, my husband was told by Jason the manager that the new ring that he had purchased was $800 and that it had real blue topaz in it as well as it was white gold I looked the ring up to try to find a wedding band that would fit for it and the ring is sterling silver and lab created stones… So I called and Asked to speak with someone because I’m not understanding this. Kathy than answers the phone which mind you anytime I’ve been in there she would make all over my baby and was super sweet...clearly, that was fake. She then proceeds to tell me in an extremely unprofessional and rude way that my husband doesn’t want me calling and that if I have any other questions I need to talk to him which I called my husband and he told me that that was completely untrue and that she was lying which doesn’t shock me at all… She almost tried to cuss me starting to say “mother.... (you know the rest) The tone in her voice was so malicious and like she was talking to one of her friends or one of her children and I don’t appreciate that at all. she spoke to me as if I was less than her and as if she didn’t know that we’ve had so many issues with them and so many complaints and I have tried to be so nice for the longest time and be understand since this has been has been happening since December which its now June dealing with this reoccurring issue with them. I finally said to her that’s fine we no longer want to do business with them due to the fact that it’s been hell since day one and the. I hung the phone due to being SOOO infuriated with how I was just spoken to by A MANAGER..... again NO professionalism AT ALL. Needless to say this is a horrible Jared location the managers Are extremely rude, only care about the price tag which is then assessed as to how they need to have their customer service with individual customers and quite frankly they just really don’t care. I have never in my life dealt with a corporation, company whatever you wanna call it that has been so dysfunctional and so unprofessional I hope this genuinely helps somebody before purchasing from this locations store… It’s time to do better Jared of of Fredericksburg.

I came with my fiancé to shop for our engagement ring and spent about an hour at Jared, 4503 Ashford Dunwoody Rd NE, Atlanta, GA 30346. During the visit, the salesperson constantly urging us to make the purchase, but we had made it clear that this was just our first visit and wanted to be deliberate on our decision. So no rush...However, as I tried on the different rings, sales kept throwing out pressure on us to decide soon, making the whole shopping experience unpleasant. Till here, things are still acceptable. I understand as a salesperson get your consumer to pay for the products is your job so that I can empathize with the situation. TO MAKE MATTERS BAD, the salesperson kept promoting all the benefits of pay in installments and convincing us to consider a purchase in this way. After we made it clear that we were planning to lease a car recently, so not considering opening a new loan account at the moment because it could have an impact on our credit score. Sales still persuade us to make a quick inquiry to see what offer we could get on that installment and insist it doesn't matter even though we don't purchase the ring. To ensure there won't be a hard pull or credit history impact by only checking the offer, My fiancé asked like three-four times for the confirmation to the salesperson who was serving us as well as her co-workers, none of them could give a positive answer on that, which was very unprofessional. Then what happened is we did get a hard pull inquiry record from Experian after we got home later. Although this wasn't Salesperson's fault alone and we should persist not even let them do any offer check at the beginning to avoid this happened, but still if any of salespersons could answer the basic question that my fiancé asked that could prevent what happened on us. THIS IS NOT EVEN DONE YET, THE WORST PART OF THE STORY; three days after the visit, my fiancé found out that Jared had secretly opened a charge card account WITHOUT GETTING HIS PERMISSION. We have NEVER consented to open an account with any person we met that day as well as we have NEVER received any oral or written request or application from Jared. This is RIDICULOUS and SCARED! Imagine you stop by a jewelry shop, just look around, and suddenly a revolving account appears on your credit report without any reason. We had disputed this account and still waiting for a response from the credit bureau.

If you have money to waste. I have been trying to recoup 500.00 These thieves of money and moments took my money in an e-gift card transaction. Gave me the all-clear with a transaction # to boot.......WHERE IS THE CARD????????????????? The run around is REAL %$#*!!!! Jared