JaredReviews of jared.com

Bought a ring from here with the guarantee that it could be sized the same day. Oh buy it now and bring it back for sizing which I did. When I took it back the same lady told me it’ll take 2 weeks. anything for a sale

We dropped my wedding set off on Saturday, September 11th at the SLC, Utah location for a cleaning and to have it re-sized. We received a call the following week saying a couple of the diamonds were chipped and I thought that was weird because I’m not hard on my jewelry. However, they said they would fix it and agreed to have it ready for us by Friday as we wanted to pick it up on our way out of town. Upon picking it up, the lady said the numbers on the ring didn’t match, but that doesn’t always mean something. While she was looking at her computer further, I picked up the ring and told her that is not my ring. Jared Jewelry put the wrong ring in the bags and gave my ring to someone else who had picked up earlier that day. Jared Jewelry said they “misplaced” my ring and asked if we would give them an hour to locate it. I found it really odd for them to give me a specific time frame when they supposedly have no clue where my ring was at. I asked if it’s possible they gave my ring to the wrong person, which is exactly what happened. I can not believe a jewelry store would be SO CARELESS. Nobody in the store seemed to care that someone gave my ring to the wrong person. The lady who was assisting us was the same lady who we’d gave my ring to when we dropped it off. I definitely do not trust her, the store, or Jared Jewelry. The reps name was Sabrillya Cowan and she works at the location on 5928 S State St in Salt Lake City, Utah. She said Jared will do something to “cushion their mistake” and that they take this very seriously and we should wait to hear from the general manager. It has now been a week and a half and we have not heard anything from the GM. We did get my wedding set back as the people who took it brought it back to the store. This wasted our day, made us late for our vacation and caused a lot of un-needed stress and made Jared Jewelry look beyond incompetent.

Do not finance through a joke called Jared Genesis .During Covid we were assured no credit reporting while my wife in the hospital. For 1 month ,our credit were damaged due to false Covid Relief Genesis ,PURE BS.

I would leave a 0 star review if possible. I purchased what was supposed to be a birthday present for my soon to be fiancé. I figured buying some earrings would be a good barometer for how purchasing an engagement ring would work. Don’t use them. He shouldn’t go to Jared. I was not notified my order could not be filled and am now doing a second round of shopping! When contacting customer support, I was given legal print. Ask yourself this, if you’re trying to purchase a unique, beautiful piece; would you do some from a faceless corporation? No. Don’t do it.

I wish I could give negative reviews. I finally decided to buy something for myself- $200 earrings and they fell out in no time. What kind of quality is this? When I Tweeted to them, their customer service came back to me saying we don't replace "lost items", putting all the blame on me instead of at least taking a closer look at their quality.

I brought wedding set from them the diamond kept been loose on the ring so they end up putting bigger prom on them okay that work so after that we had put some diamond I another ring every single one oof the diamond fell out so we end up just getting another ring. Then this year we want matching ring so we had one customized like mines with black diamond pick up in April the dam diamond fell out 4 months after we got the ring took it back to be repaired pick it up 2 days later the diamond fell out again I was pass the hell off the they going to tell me no refund are returned that send me off more we spend 4000 dollar for nothing ya'll don't know how to set diamond on ring I will be pursuing this until they stop selling fake diamond are get someone that know how to set diamond.

If I could give negative stars I would. My husband bought my engagement and wedding ring here and had them put in his grandmas diamond into a setting. It’s only 4 years old, and somehow the setting popped off last night and I lost his grandmas diamond! I went in to get help and at first they said they would cover the setting and diamond worth up to $2,800. They had me pick from two different diamonds and asked me to wait in the waiting area afterwards. I sat there for another hour and they came back out and said “oh sorry we were mistaken, we won’t cover any of this because we aren’t liable.”. Apparently the diamond bond warranty my husband purchased isn’t lifetime any more and has expired?!? (After only 4 years). They told me they can’t and won’t help me so I’m basically screwed, lost his grandmas diamond because of their terrible setting and no reimbursement or help from them at all. Do yourself a favor and buy else where.

Don’t go to Jared I went to have my watch battery changed for a watch I purchased at the store before they even touched it they said it would have to be sent out for repair for 2 months and that it would be a additional charge. They did not even touch the watch and what is covered under my warranty? Why does it have to be sent out to where ? They do their own repairs in house. I explained that I thought it was a simple battery repair they completely ignored me and insisted on the shipping out for a 2 month repair process. Thanks Jared in Depford went to my local jeweler changed my battery for $8.00 and the watch works fine. Not to worry I won’t be back for a repair or any future purchases. Thanks for nothing.