JaredReviews of jared.com

I decided to try their website for some diamond earrings. This was to be a Christmas Present. I found a decent deal and the delivery date was before Christmas so i made the purchase. The next day i saw the confirmation in my email and when i opened it it said delivery 20 Jan, over a month away. So i went on customer service and asked them to verify the Jan date, which they did. So i said it was Dec 23rd when i bought them and i got the "sorry for any inconvenience" line. I told them id like to cancel the order seeing as it was supposed to be a christmas present and they told me I only had 60 minutes after ordering to cancel. I told them they bait and switched me. then they ran me up to a higher customer service girl who told me that if i was not happy my only recourse was to send the earrings back once i received them for a refund. I told them that i was on their site as we speak and they are STILL advertising 23rd delivery. I told them with a month to go before my expected delivery date the earrings clearly are not in transit, how can the order not be cancelled. I told them if they were out of stock they should have told me and not taken my money. They replied that they are in stock and sorry for any inconvenience. So now, 4 days from Christmas I need to spend another wad of money to cover for their lies, then wait until the end of Jan and hope they process their refunds quickly. Absolute joke shop of a company. Horrible customer service, false advertising, bunch of thieves. I only gave them one star on this review because i wasnt allowed to give them no stars. Do yourselves a favor and use Blue Nile, so much better organized.

Will never order from Jared Jewelry again. Ordered a $35.00 item and returned as decided wanted larger size. Ordered $300.00 items ( 2 pairs of hoop earrings) in place of. Clearly states free refund on website if you follow instructions. Took to UPS. did as Jared asked and was charged a total of $15.37 to return a $35 item. Was not refunded any of the shipping. After numerous calls of being out on hold was told we must not have followed instructions or it was UPS fault and we should call them. WILL NEVER ORDER FROM JARED JEWELERS AGAIN!!!!

My husband attempted to buy me something from Jared from this Christmas. Their website said they had the item. And would be able to ship it by Christmas day. Two days later he received a email saying the order was canceled with no explanation. Their website said it'd take up to 7 days to get a refund. At the time he received the email the money in his account had been locked up for this expensive gift. Two more days passes by Jared took the money out of his account for this canceled order. He sat on the phone with them. Talked to five different ppl to try to get his money back. One person told him that there was a duplicate order and they would of charged him again had he not called them. Another person told him that he should budget his money better. Then they told him to not expect his money back until January 2nd 2022. I'm writing this review Dec 17th 2021. Don't buy anything from these ppl. Please spread the word!! PS. He never did find out why his order was canceled

I went to the Jared in Bolingbrook at the promenade. The worst experience ever. The people there are rude and disrespectful. Don't waste your time.

I would give a no star rating but that is not available. Because of Covid when everything was on lockdown they will not warranty my ring. They did a rhodium dip on 2 other rings that I own but because of covid and not being able to have rings checked they will not help me replacement of the diamond. I have had diamonds replaced before covid with the lifetime warranty through the Gurnee store. Lesson learned, do not buy from here. Lifetime warranty means nothing, to replace diamonds more than once proves they are not great diamonds. As for rhodium dip, I'll take my business elsewhere and buy platinum. Buyer beware of this sneaky establishment.

I WOULD NEVER REFER ANYONE TO JAREDS.THE TREATMENT I RECEIVED THERE WAS THE WORST EVER.THE CUSTOMER SERVICE IS NON-EXISTENT.I HAVE NEVER FELT LIKE I WAS NOT WANTED IN A STORE BEFORE,IT WAS OBVIOUS THAT THE SALESPERSON DID NOT WANT TO SERVE A PERSON OF COLOR,LAID MY PURCHASE ON THE COUNTER,DID NOT PUT IT IN A BOX OR GIVE A BAG AND WALKED AWAY.I HAD TO CALL HER AND ASK HER TO BAG MY PURCHASE.SHE WALKED AWAY AGAIN AND ASSISTED A CAUCASIAN CUSTOMER. THIS WAS THE MOST NEGATIVE EXPERIENCE EVER.DON'T GO TO JARED'S!!

I’d give zero stars if possible. I ignored all these bad reviews and highly regret it. I ordered a ring to propose to my gf and I used a friends card to make the purchase. His billing address was in Wisconsin but I put the shipping to Florida and it still had his name. They’re claiming they cancelled it the first time because the names didn’t match. Which made some sense but then I called to clarify that if I put his name on both it would go thru and they said yes. Tried to make the purchase again after waiting for my refund and they did the same exact thing. Cancelled my order and now I have to wait for my refund AGAIN. Do not shop with Jared I promise you will regret it.

Wish I could give negative stars I would. One star is way too generous. We bought a wedding ring enhancer for our 10 year anniversary from Jared in Chesterfield, MO and ordered a custom one to match from the same location for our 20 year, since the style was no longer available. Had to pay in full up front. It has been a series of screw ups, excuses, incompetence and out right lies from the first step. 10 weeks later and multiple missed deadlines with no follow up at the store level and still no ring or any idea if and when it will ever be completed. The associates are unconcerned and lazy and will only investigate after being pushed. No apologies, no nothing. We will never buy a thing from this store again, ever. What was supposed to be a sweet anniversary gift has turned into the most stressful and unpleasant experience ever.