JaredReviews of jared.com

I order a ring for in a size 10 that would match the necklace I bought last year. Jared sent me a size 7 ring but yet on the order form that came with the ring it says size 8. So I drive all the way to boardman ohio to see if they can fix it. I get there and am told that the ring I order is on back order, so it could take up to 2 months to get it and that because the ring size (7) is so much different than what I actually need (size13) they couldn't adjust it. So I was refunded back to my card that will take 7 to 14 days to get and I already waited a month and a half to get the ring before my birthday December 7th that I cannot get or find another one in time. This is the second time this has happened when I ordered from Jared I will not be buying anything else from this store.

Ordered my ring online and it arrived without the diamond in it! Customer service was less than helpful and told me to return the ring and they would send me the money back once they received it but that doesn’t give me enough time to go get another ring in time if I have to wait for them to return my money.. ruined my proposal worst experience

Bought an emerald, returned such and 3 months later I’m still waiting for a check that is valid. They issued a check with insufficient funds and I’m still trying to get my money back. Not a trustworthy business. Their employees are clueless regarding how to get the refund

Bought a bracelet $252, broke once cost $71 to repair 6 months later broke in 2 more places and refuse to stand behind their jewelry or work. Want you to pay out of pocket to repair again. Manager was not helpful and lost a great salesman/manager in Ky. Could have offered to trade in on another etc but didn’t, lost a good customer Bought engagement ring there and bought a $10,000 ring, all from Ky. Good bye Jared! BEWARE of business practices!

I purchased a Frederique Constant watch for $995. With a 10% discount, the total was a little over $900. The order was shipped. I received a notification that it was delivered. When I came home, the package was not there. I immediately contacted Jared and they stated that UPS needed to investigate. I told them UPS had confirmed the delivery but I had not received the package. Why would they not require a signature on a nearly $1000 item? Meanwhile, UPS barely did ANY investigating. They came to my house at 10am while i was at work, didnt leave paperwork, and a week later, I received an email from Jared stating that since UPS delivered the package, there was nothing they could do. NONSENSE. There is NO REASON me (a consumer) should have to fight it out with THEIR shipper. They literally told me to contact UPS and refused to refund the purchase. So now, UPS refuses to re-investigate, and I am stuck with a $900 bill that I will refuse to pay. Avoid this company at all costs. They do not care at all about their customers. Once the item is shipped, you have ZERO protection, and ZERO recourse. I am filing a complaint with the BBB on UPS and Jared because of this incident. I have spent thousands at Jared in the last year and will never give them another dime of my money. Absolutely deplorable "customer service."

Purchased a watch from their website. It was sold as new, but arrived with all the protective stickers that should have been on the watch missing, faint scratches and other obvious signs of wear, not in the original box, without any manual or warranty booklet, let alone a completed warranty card. I immediately returned the watch and when I have subsequently called customer service, they claim that the return was approved and refund processed 4 weeks ago. But PayPal says no way no how, and they just opened a dispute on my behalf. Bottom line, over 5 weeks later, still chasing Jared for my money. Speaking as an attorney, Jared's trying to pass what appears to be a floor sample (I note that the watch was shipped from a store, as opposed to Jared's central location) as a new watch would be downright fraud. Stay away.

I have a pair of earring that needed repair. I’ve had them for 20 plus years, the prongs are 14k gold the centers are pink crystals, nothing fancy but they were a gift and they mean a lot to me. I took them to Jared and was told they would not repair the prongs because they don’t allow cubic zirconia (CZ) in the store. They don’t allow CZ in the store? I take all my jewelry there for repair, but they just lost a customer.

I initiated a return from an online order within 30 days. I was not able to drop off the package before the 30 days passed. I tried to request a return through customer care and they said there’s nothing they will do. They then ended the chat with me even though I was still trying to ask questions. My wife and I have been customers for a long time, but we will most likely not be going back now. This was the worst customer service I have ever received.