JaredReviews of jared.com

Im seeing many reasons why one star are selected. The customer service and tech support are horrible. Refund status was not entered correctly, even though I have been a reoccurring custo.et if Jared for 16 years. Will never purchase any product again. They are known for selling non genuine gem stones. Do some research before entering a store that schemes individuals that look naive.

Jared Terrible experience. Got the wrong item for: Diamond Necklace 1/4 ct tw Round 14K White Gold. Went to the store in Concord,NC and they couldn’t take back the item because it was wrong. Then created a case. Nothing was ever done. Now I’m out $723.92? Don’t seem fair. Because it’s been since September, no one will do anything. Who can help? Case #: 06586322 Order #: 10000751307427 Waiting on a refund for $723.92. This is what they wrote: I wanted to follow up with you since we spoke on 2/24/23. I was able to send this to my Ecommerce department to review. We did try to find a record of when you called about the item being the incorrect item and we find no record that you spoke with someone here at our head office. The information we got from the store did advise us that you came in however they where unable to find that item in the system is why the refused to accept the item. Since you didn't follow back up with us until 2/23/23 and this was placed back on 9/10/22 we are past any return or exchange window at this time.  Sincerely, Elbanie Customer Connection Center   My response: I have reached out on multiple occasions. The fact that the records are not there aren’t my fault. In fact, none of this is my fault.  I’ve spent a great deal at Jared over the years. I will no longer do business with your company moving forward. I will share this with others as well.

I bought a bridal set, paid with my card on the site, set the store to pickup from. Two days prior pickup they cancelled the order. Went again to Jared to get the same set and was denied... DO NOT waste your MONEY or TIME with this dealer.. I have all corresponding emails to confirm.. Will never even attempt to buy from for anything again! EVER!

On 11.5.22 I purchased a bracelet then 11.20.22 returned the bracelet because it did not fit well. The employee put the braclet on old credit card. Not the new credit card the item was purchased on. Now the money is gone. The bracelet is gone. Commenity will not credit my account I still am being billed for payment and they will not help me fix the store error. Either the employee accidentally credited the incorrect account or STOLE THE BRACLET!!! Nina, Estero florida sore assistant manager has not returned my calls. I may need to file police report and contact the Attorney General for this theft of money. Bracelet, and absolute fraud.

Not a good experience at all from Sheri and Luke, the sales duo 1. They mixed up the wedding band sizing and enlarged my wife’s ring to my size and made my ring smaller. 2. When ordering an engagement ring they deceiver in color, clarity and cut and do everything to make the sale. Not knowledgeable in diamond specifications and stingy when honoring price match from other Jareds. Palm Beach Gardens is not a good place to buy diamonds/rings. They want your money and will say anything to sell. STAY AWAY Felt like car salesman and ruined our experience

I purchased the "Figaro chain bracelet sterling silver" for my boyfriend. It broke after a week of him wearing it. I was able to get a refund and was told to order a new one. The second bracelet broke less than a day after my boyfriend put it on. I got another refund. Safe to say I will never shop with Jared's again. Very poor quality product that makes me question the quality of their other products.

Jared customer service very bad. Poor service I’ve been online trying to place order 5 different agent’s unexperience and ask for supervisor and corporate number, and the customer service rep said she would honor my request. Never received a call back. When she couldn’t help me. I purchased two gift cards to apply towards my purchase of a ring that they had online and they had about eight of them and then when the customer service rep took mine gift cards and my credit card information, her phone hung up she didn’t return the call she didn’t email me about anything. I talked to five different agent said if the ring had got, sold why they were putting my information in the system then they came back and said they didn’t have my size and now they will not refund my gift cards even though they told me they would. It wasn’t a problem with one of the customer service reps. This was the worst experience ever with Jared store. They seem to do false advertisement for the amount of rings they have in stock and I was treated very poorly. Supervisor never called to give me the corporate number so I’m just gonna write reviews all over about Jared store. I’m a unhappy customer where is the customer service as far as making the customer satisfied my spoons happen on December 27, 2023 now I’m stuck with two gift cards and they have nothing of value that I will purchase from them due to the disrespect and they’re not honoring the items that they place online so out of all the the item had eight different sizes and so while the girl was putting my information in then she said well they all got sold out and makes absolutely no sense. It seems like they take a long time to give you the gift cards, then when you purchase something they play around and act like they don’t understand and then the item is gone, and then they refuse to refund my gift cards back to my debit cards and it was a matter of less than 10 minutes when they said the ring was all sold out but as the girl was taking my gift cards and my credit card she checked and she said all my item was available, so I just seems like the customer services are not experience a very an experience, and they just say anything to take your money very bad experience I will be turning this over to the Better Business Bureau and I will even go on Yelp and write a review. Very unsatisfied customer. Overpriced

I placed an order for a diamond ring and paid for express shipping to have it properly sized. The day it was supposed to arrive that it won't be there for another 2 days. I've shopped at Kay's jewelers and zales and never ran into this debacle. My advice is play it safe use zales or Kay's, although, Jared's advertises to say I love you say it with Jared but if you don't have the ring no one is going to take you