JaredReviews of jared.com

After 5 months of wearing my engagement ring from Jared, my DIAMOND FELL OUT OF MY RING in a restaurant bathroom. I am so fortunate I heard it hit the ground and have my diamond, but this should have never happened. More and more reviews we’ve read now that this has happened, we’ve learned that their factory is in China and this is a common occurrence for their jewelry. I have a platinum band and 4 prongs. For peace of mind, do not purchase one of your most important pieces of jewelry from them because the quality is horrible.

Please will someone contact me. I am a UK based customer who has visited your Orlando stores (International Drive & Millenia Blvd) and purchased many items (Rings / Watches). I think your brilliant. I want to buy 2 more rings but how can I talk to someone. No e-mail add, I have tried the chat with no reply. Not impressed and its me who wants to spend more money with

Bought a priceless necklace online, first time customer. Had a horrible time with customer service. Never did receive my necklace, nor have I received my money back. Turns out they sent it to a different state that I’m in. Very unhappy and I will never again by from Jared. When I called customer service, there’s always a way and then I get hung up on.

Bought a Mother's Marquise-Cut 5 gemstone ring for anniversary Sept 2022. By Feb 2023 2 of the stones had fallen out. Contacted Jared support in May to finally get it fixed, being told because I did not bring it in for 6 month "inspection" it would cost money to repair. Waste of $700. Need to bring it into a physical store for a 30 min inspection just to be told how much it will cost me. Don't waste your time or money, find a jeweler who will stand behind their products and make things right when they fail so quickly.

Poor customer service at Jared of Galleria Knoxville TN. Does not respond to customer service experience

Jared Comenity customer service is terrible. I've requested to have my card mailed to me 4 times now, and I still haven't received one. Every time I call back they either have my address somehow added incorrectly, my name misspelled, or something else missing. I can't log in to my account because I don't have the card, which has my account number. The paper statements aren't showing up because they forgot to input the apartment number. Then they misspelled my name. Then I moved, so I've had to go through the whole process again. I can't pay unless I call them, which takes forever since I don't have my account number and has a fee associated with it. They won't give me my account number over the phone, but I have to provide my SSN, DOB, Address etc??? So frustrating, I highly recommend avoiding any financing with this company.

Received a used watch instead of brand new one in original box I was told I would be getting. Customer service told me to return it if I didn't like it even though I have the chat transcript of what the representative told me that i shared with them and when I requested a supervisor was told would get a call back. Hasn't happened 4 days later.

I purchased a necklace from Jared's, and it broke within the first 60 days (i.e., within the warranty timeframe). I reached out to customer service, after 63 days. Given I waited 3 days to reach them, they were unwilling to fix or replace the necklace. I am very disappointed in both the quality and customer service.