JaredReviews of jared.com

I have been a customer with Jareds since 2010-11. Recently, I attempted to make a purchase online (item not available in stores), but had trouble with the website. The item would show available, then when I would try to purchase, the system would freeze up. Eventually, the item would show out of stock, yet I was not able to submit the suggested "contact me when available." I contacted Jared online several times with no resolution. On yesterday, the item looked available again, yet I still was not able to purchase online. when I contact CSR on today, no help again; they sent me to Kay and offered everything but what I wanted. The agent refused to honor the price although she saw that I had been trying to purchase since 12/9. I do not recommend Jareds to the consumer who values customer service and being a returning customer. You're not valued as a customer with Jareds, go somewhere else!!!

My husband and I bought three rings at three different locations (3 different states) because we travel for work every 4-6 months. With each purchase we bought the unlimited extended warranty to ensure that our diamonds and rings would always be covered. In July 2023 a diamond fell out of my husbands wedding band (4 months after the original purchase and only 2 months after he began wearing his wedding band). Because we were not in an area with a Jared, we waited until November when we would be back where I originally purchased the ring. However, we were informed when we brought it in for repair that because we hadn’t done a 6 month inspection the lost diamond and repair would not be covered and would be 100% our responsibility. Yet at three different locations in three different states not one sales associate informed us about the required 6 month inspections. After waiting for over an hour and a half to speak with customer service, we were told the warranty info was in our email from the date of purchase. However, neither my husband nor I received ANY email about our purchases or warranties. The only emails either of us have are advertisements for Jared jewelry. The customer service associate was zero help so I asked for a supervisor, who didn’t call back until the next day only to argue the same as the customer service associate, saying that we are responsible even though neither of us were aware of the 6 month inspection policy. Again, NOT ONE of the sales associates mentioned this policy, in fact they sold us this extended warranty protection plan by telling us any damage or lost diamond would be 100% covered by Jared. The supervisor’s idea of resolving this is to have me take the ring in for a repair appraisal and then they would “see” if they could do anything for us at that point but they couldn’t guarantee anything.

I bought a tri color gold twist bracelet at Jared in Monmouth mall area. It cost me $800. Within 2 months the chain began to unwind. I took it back to the Jared where I bought it. The clerk asked me if I bought insurance for the bracelet. I never heard of buying insurance for repairing jewelry, so no. They refused to fix it. I had it fixed at another jeweler, and it fell apart again, garbage. In disgust I sold it to a jeweler unwound for $80. I would never spend a dime in Jared Jeweler, there products are inferior and their policies on repairing the garbage are non existent unless they can charge you more for insurance, a flam!

I took my ring in for inspection and cleaning and was told the the diamond was chipped UNDER the facet. They said they could replace the stone or I could pay to upgrade...I opted for replacement and was given a 6 week turn around and a date promised of 9/12...I called and was told it was in progress still and someone would call me in a couple of days with an update. No one called. I called back and was told 2 managers were working on it....manager called me today and said I was given wrong info and it would be 90 to 120 days. Absolutely furious. I have no idea when I will have my ring or where it is. I will call corporate but doubt it will do any good. The Woodlands location.

I ordered this Baby Feet pendant as a gift for my pregnant granddaughter. I had it engraved with "For this child we prayed". Imagine my disappointment to discover the pendant is the size of a dime!!! The inscription is too tiny to read!!! Returning is not an option. I will not be purchasing anything from Jared again.

My boyfriend bought me an infinity ring that has diamonds on it I think it’s like $300 so not super prices but still all real stuff within 2 weeks of having the ring the band broke and I was so so careful with it take it off to shower sleep etc. I called and asked if they could do anything and they said since he didn’t get a warranty it would be $170 to fix…. It’s a $300 ring. Few weeks later a diamond fell out I reached out to them again and they again weren’t willing to do anything to help the fact that j got a poorly made ring that was still pricey considering. I don’t recommend them to anyone they aren’t helpful and the quality is absolutely horrible.

I made a purchase online but now I am bombarded with emails and can’t find a way to unsubscribe. Never will I shop Jared online!!!!

I bought a ring from Jared Jewelry. It was too small so I sent it back. Jared emailed me saying that the package I sent was empty. That it had not been tampered with, but since I didn't return the ring they could not refund my money. The ring was definitely in the box when I mailed it. Their email looked suspicious - no logo, no address or phone. So I looked them up on Trustpilot - they have lots of horrid reviews. I should have looked there before ordering from them. Now it's my word against theirs. I expect I'll never see my $800.