Japantravel NavitimeReviews of japantravel.navitime.com

Don't buy your train tickets from them; their website buffers. I didn't receive 2 QR codes. One train ticket's issue date was passed, and there was no refund. I cannot get a refund for the second ticket as I am in Takayama, and the refund has to be at JR East, not Central. Stood in the counter line to be told no refund, went and stood in line for the Ticket machine, to not be able to extract a ticket with a QR code. What fraud? I was on their chat for over three hours. I read multiple Reddit threads on this QR code scam. EDIT - The last response was they stopped chatting with me, and I now have a bill from them on my CC for AUD 600. Tell me you are a scam without telling me you are a scam.

I booked a trip from Osaka to Kanazawa on the Shinkansen. The instructions on how to retrieve my tickets were flat out wrong. I almost missed my train because I only allowed 2 hours to collect my tickets but I first tried to use the ticket machines but then had to speak to a JR employee. It would have been quicker and easier to buy the tickets at the machine. They booked our 3 tickets apart and sat me next to a stranger when half the seats were empty. Avoid them.

horrible experience booked a ticket to kinosaki , no explanation how to get it and where , nobody reply on the week end if you booked on friday and if you book in advance (3 days) you have to wait 2 full days to maybe have the ticket then found out you paid your ticket twice the price !!!

Overpriced Shinkansen tickets with high extra cost and no service. Or Shinkansen was cancelled because of a Typhoon. We got no information about it in advance and no help with the ticket refund. We went to the JR counter to only get a small amount back since Navitime has extremely high extra costs which aren‘t refundable. I didn’t know that this website is not official and just an overpriced reseller.

They charge extremely high fees for tickets that you can directly buy on the JR website (with less effort).

Impossible to book a train and when I see the comment below, I'm happy to not do it ! Scam website, to avoid at any cost !

Scam site. Charged 7800 yen instead of 6000 yen. Never received confirmation email after purchase. No contact info, put a post on Facebook inquiring, but was simply deleted with no response.