ooga B.
Never received my merchandise
Never received any merchandise. Couldn't trace order to see where it was. Really bad.
Response from Japan AvenueJan 20, 2025
Hello Adrian, Thank you for your feedback. We sincerely apologize for the delay in receiving your order. We understand how frustrating this can be and want to provide you with an update. Your order was a pre-order item. As indicated on the product page, there was an additional processing time for these items. The order was shipped from our warehouse on December 23, 2024, and it is currently in transit to Hawaii. The most recent update shows that your package arrived on the island on January 19, 2025, and should be delivered to you very soon. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We truly appreciate your patience and understanding. Have a great day, Japan Avenue Team