Japan AvenueReviews of japan-avenue.com

Response from Japan AvenueMar 24, 2026

Hi Sandra, Thank you for your message 😊 We’re sorry to hear that your order seems incomplete. Could you please contact us at [email protected] so we can check what might be missing and assist you as quickly as possible? In the meantime, we recommend checking the packaging carefully, as smaller items can sometimes be caught in the packing material. We’ll be happy to help you resolve this quickly. Have a great day, The Japan Avenue Team 🌸

Response from Japan AvenueJul 31, 2025

Hello William, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your order. Your package was delivered within 8 business days, which is within the expected timeframe for international shipping to the US. However, we understand that the updates may have been unclear — international deliveries can be delayed at customs, and unfortunately this part of the process is outside our control, especially during the busy summer period. As for the sizing, all measurements and details are clearly provided on our product page to help guide your choice. But we understand that international sizing can sometimes be surprising. We’re sorry this experience didn’t meet your expectations. We wish you a great day, Japan Avenue Team

Response from Japan AvenueJul 24, 2025

Hello Raymond, Thank you for your feedback. We’re really glad to hear you like the fan — though we’re sorry to hear one rib was a bit loose. Regarding the delivery time: your order was placed during a pre-order period, and the product was shipped as soon as it became available. We understand it’s frustrating when a delivery takes longer than expected, and we’re truly sorry for the inconvenience. We appreciate your patience and hope you’re still enjoying the fan! Have a great day, Japan Avenue Team

Response from Japan AvenueJun 8, 2025

Hello, Thank you for your feedback! 😊 We completely understand your concern. At Japan Avenue, we aim to be fully transparent about the origin of our products — and we clearly indicate on each product page when an item is made in Japan. If you have any questions about a specific product, feel free to reach out — we’re happy to help! Warm regards, Japan Avenue Team