JanSportReviews of jansport.com

Very disappointing product. Bag started showing damage after 2 uses!! There doesn’t seem to be an email address to send photos to before I return it in order to make sure it will be repaired, as will be quite costly for me to return it to Germany!! Would not recommend and would not buy again.

I bought one of their backpack and it broke less than a week later. The flap got jammed in the zipper and rendered the product useless. I watched videos and tried pliers. No good. Why the hell would you design the flap so it's perfectly big enough to jam the zipper? I wrote them and they did offer to fix or replace it if they couldn't. With a four week turnaround time. I use it everyday for work. I don't have four weeks. Very poor craftsmanship. I would not buy any of their products ever again. Sixty dollars for one weeks use.

I would give zero if I could. DO NOT BUY! These bags are expensive and they fool you by still saying that they have a lifetime warranty, and they are exploiting their previous good name. It is clear that they will not last a year. When you try to return, they force you to work with a third party shipper and you have to pay for courier delivery - read: they have no accountability and thus do not stand behind their own products. Clearly they are counting on the majority of people to give up on a return and suffer with their poor product. They do not answer their 1-877 customer service line either fyi, even during the advertised service hours. Terrible product, terrible service.

Bonjour, La garantie 30 ans des sacs à dos Jansport est une véritable fumisterie, arnaque. Elle n'existe tout simplement pas. Voilà un mois que je leur ai adressé à mes frais en Allemagne mon sac à dos pour une prise en charge. Aucune nouvelle, même pas un accusé réception. Impossible de les joindre autrement que par mail, auquel , bien évidemment, personne ne répond. Jansport plus jamais, EastPack me voilà.

My son and daughter both have jansport backpacks. Both had the same broken zipper issue. My daughters in 2018 was replaced in a couple weeks. My sons broke in 2022. I emailed jansport with pictures on December 9 2022, no response for over a month. Then I got an email to select a $70 replacement backpack, I did, no reply. It’s now March 17 2023 and no reply. I’ve taken to emailing them weekly, no reply. I tried starting a new claim with another set of pictures, no reply. You can’t call the warranty department. Customer service won’t service past customers. It’s frustrating to say the least. I suppose they assume if their service is awful enough, people will just give up. Very disappointed with the treatment.

I tried to order backpacks for my kids online, because Jansport offered a First responder discount. I submitted 2 separate proofs several times with proof of EMS employment for state and state certification and they denied it. I contacted support twice and they sent a generic email saying their verification goes through a different site. I tried to contact support for the website that the verification goes though and they didn’t respond. On top of that Jansport offers a ton of different colors but good luck getting any because they are always out of stock. Ended up not buying anything from them, and getting the backpacks somewhere else.