JanSportReviews of jansport.com

Ordered a right bag . It arrived damaged now i need to pay £17 to return the bag . It cost me £49.99. The customer service phone number is never answered. Worst place to buy any product.

JANSPORT is a trash a$$ company. Thier "warranty policy" is trash. They only do repairs. And charge you to send it to them and it take between 3-6 weeks for a "repaired" product. Also if it is not clean to their standards, they send it back and will not do repairs until it is done. And you will have to pay again to send it and which at this point has been almost 1 yr just for repairs. And it takes a lot for them to deem it unrepairable. Never buying JANSPORT products ever again

I sent my vintage leather suede Cambridge day pack to the warranty department to have 2 holes sewn up. I had stated that I would like to have my bag back if it was not able to be repaired. Four weeks went by I heard nothing so I emailed Customer service. They said we sent you an e-gift card on this date. I wrote back asking why I'm getting a gift card with no communication and where is my bag. I never did get an explanation and they said they don't have my bag. After awhile they stopped responding to my emails so I had a paralegal get involved. Finally I got an explanation and still no e-gift card. They said they recycled my vintage bag. This happened without my permission and they didn't respect my wishes to have my bag returned. Now my vintage bag that I had for 30 years is gone forever, it was very sentimental to me. I emailed Customer service several times asking them to resend the e-gift card that I never received and they never answered me back. Finally I had to call and found out even though I was communicating to them by email they sent the e-gift card to a different email address that was not mine. Almost four months later I finally got the e-gift card. They don't make my old bag anymore and I regret ever sending my bag there. This has been a horrible experience. I strongly do not recommend using the warranty service at all.

Tried to contact with customer service for 3 days and no response

Many many years ago I sent my zipper broken backpack back to jansport and they sent me a new bag. They stood by their lifetime guarantee, so I purchased another backpack from them. This time when the zipper broke (this new bag didn't last nearly as long), I paid $10 to ship it back. They sent it back to me unfixed and said it was too dirty. It was a backpack that had been used, so of course it looked used. It was not dirty. They clearly just don't want to replace their poor quality bags anymore. So disappointed!

Complete utter rubbish when it comes to lifetime guarantee, read small print upon receipt never or have given small print with receipt, all I got was if bag breaks they will replace no issues, NO THAT NEVER HAPPENED THEY SAID THST ZIPPER WAS DELIBERATELY TAMPERED WITH AND I WOULD HAVE TO RETURN ITEM PLUS PAY SHIPPING, ASK THEM WHY GIVE A LIFETIME GUARANTEE THEN, ALL THEY CAME BACK WITH WAS WEAR AND TEAR[HELLO) PURE SAD COMPANY I HAVE SENT A SOLICITOR LETTER TO BRING TO SMALL CLSIM COURT 23 IE VILLAGE HAS ALREADY STOOD DOWN FROM SUPPORT OF THEM. UNREAL

Had a lovely (expensive) Jansport wheeled soft case that I have had for about 8 years. It came with a 25 year guarantee which I thought was great. Unfortunately one of the wheels has just disintegrated with the rubber breaking away from the hard central part of wheel. The 25 year guarantee is worthless - the ‘process’ is to send the bag back to Poland (from the Uk, as there is no UK address) at your expense and then THEY get to decide if it is a manufacturing fault or wear and tear! It hasn’t been used often but obviously has a few scuffs in the fabric (which I am not complaining about) but you can guess how it will go. I could be ££££ out of pocket on the shipping to Poland. There is no way to send them photos to ‘pre- approve’ a return/ get them to agree the wheel is faulty/ hadn’t lasted as it should so basically I feel it is a con - they say there is a guarantee but essentially if your bag doesn’t last the 25 years it will cost more to send it back to them than it is worth if you live in UK as no UK aftercare. They could also send out replacement wheels but they won’t. Will be buying a replacement from one of their competitors and checking the guarantee more carefully as don’t fly often.

Ordered directly from jansport, hoping it would be quicker. I paid for shipping , with FedEx. I ordered on a Friday morning and didn’t get it until the following Saturday. I will absolutely order from Amazon or Walmart in the future.