JanSportReviews of jansport.com

Never ever order anything from their website. 1.5 month and no backpack nor refund.

I’ve gone through two school bags in 2 and half years. The zips are always getting stuck in the protector thing and are practically impossible to fix. They deteriorate so fast and I’m sick of this stupid bag

I bought a bag from them and when I entered the address it autofilled to the first part of my address and the second part of my old address without me realising. When I saw it on the email I instantly contacted them and tried to change the address. They said it had been shipped but it hadn't and didn't ship for another week. It got sent out and my friend tried to collect it but the store wouldn't let her collect it so it got sent back to the company. I thought I would get my refund. A month later and still no refund. Every email is some stupid generic response. You try to call them but you don't get through to anyone. It's driving me up the wall.

Service client inexistant = pas de garrantie. Je suis un voyageur en sac à dos, mon ancien à lacher au Panama, pas d'autre choix que d'acheter un Jansport.... 1) c'est super cher pour ce que c'est. 2) leur sac à dos de voyage/trek, ne sont absolument pas fait pour du trek 3) les coutures ont lachés après seulement une semaine d'utilisation et impossible à échanger ou rembourser. On me dit envoyer le nous en usine on vous le répare et on vous le renvoie d'ici 1 mois... super quand on voyage cette solution... 4) je leur ai envoyé je ne sais combien de mail pour qu'on réfléchisse ensemble au problème et constamment il me renvoie vers un autre service parce que je ne suis pas localisé dans leur Pays et qu'ils peuvent rien faire pour moi...

**Disappointed with JanSport and FedEx** I ordered a JanSport backpack, but I still haven’t received it, and the experience has been incredibly disappointing. FedEx's delivery service has been dreadful, and on top of that, JanSport's customer service is non-existent. I've tried contacting them multiple times via email and phone (+44808 501 5528) with no response. Honestly, I wish I had never ordered from them in the first place. I've spent days chasing the parcel, both with FedEx and JanSport, and it's been a complete waste of time for a standard black backpack. Definitely not worth the hassle.

My son’s backpack got a hole in the bottom. I emailed and they wrote about the warranty and that they would fix it or send me a gift card. I went to the post office and spent $12 to send it to them. They sent me an email that the backpack would be returned today. I opened the shipping bag and nothing had been fixed. They wrote, “Our warranty covers defective materials and workmanship only. Damage to your backpack (normal wear abrasion/hole) is not covered under warranty.” I am so disappointed with Jansport.

I was request for cancel in one day and they didn’t even ship it. Now they say they’re busy in warehouse and could not do anything??? Is the warehouse belong to someone else???

The bags are of very poor quality and are expensive. I bought it once and returned it as per the return instructions, it's been almost two months and they haven't given me my money back