JanSportReviews of jansport.com

For a week I have been trying to deal with the matter of a complaint about a backpack that came dirty, and if they were getting a response to whether he wanted a return or a new backpack. I've already written 3 emails, which I choose but no responses. Customer service should work efficiently and quickly

As a customer, JanSport does not live up to their Warrantee of lifetime replacement. I, Darin Perk... have tried on three occasions to get a bag replaced or even credit for a likeminded one. The last time I contacted them and warned them of a complaint, and they didn't even try to contact me for a resolution. I would not or no longer purchase their Bags until they live up to their warrantee standards.

JanSport sells poor quality backpacks under the disguise of lifetime warranty, but the lifetime warranty is actually just another poor quality backpack. So, it pretends lifetime warranty is a good quality product when in fact it’s just a lemon.

Would give half a star if possible. For starters - the bags and items are not made well at all. If it weren't for teens and their fomo of having a Jansport bag - no one would... Ordered a backpack for my middleschooler. Within 3 months (the second time this happened) the strap broke. She uses both, not one strap. So then we did the process of replacing the bag and that was like traversing the outback barefoot with only soda to drink. Unenjoyable and awful. Finally got a return (after I paid $25 to send a bag back and then chase their customer service to get a gift card. Upon receiving The e-gift card, it didn't work. So then I contacted Jansport customer service several different times. In the end, I still didn't get what I set out to get which was just a bag that works. Take care Jansport. Crappy products and crappy customer service where no one has been trained properly. That's management's fault.

Ordered a bag August 25 expecting delivery within 4 working days as outlined. Bag arrived Sep 8, 11 working days later. When I emailed customer service, the response stated "we know you're eager..." as if it was my fault to question where was the bag after it had gone beyond their own stated delivery terms. No acknowledgement that they had missed the delivery window. 100% would not order via their website again Amazon much more reliable. Product great but customer service appalling and genuinely, they don't seem to care which is a shame.

Ordered a backpack on 22nd august, got a notification email on 29th august saying it had been shipped and gave a link to track it. The link brings you into a completely unrelated website. Went onto the carrier website and put in the tracking number, says it’s not recognised. Seems to me like a scam, avoid!

Said the backpack would be with us in 2-4 days. After 5 days it still hadn’t been dispatched. Since then it has been a further 4 days and still nothing. It isn’t going to arrive in time for the start of school. They shouldn’t have stated delivery times if they can’t meet them. It’s a disgrace

This experience has made me so irritated. In the beginning, I sent a backpack to the warranty department. It wasn't repairable. Jansport sent me an e-gift card to purchase a replacement item. Great! Not so much! I haven't been able to use the card to purchase anything! There is NO spot, section for gift cards. Credit card information keeps bumping it out. Customer service was no help. They deemed my case resolved!? Today I thought, let's try old school. I called Jansport again. I spoke with Josi S. She was pleasant, upbeat, very kind, and understanding. I asked if I could place an order the phone, and explained why. She said, No problem. Order was all set, the e-gift card information wouldn't work for her either!? Hooray, I'm sane. But still no replacement for all of our hard work at trying. Contact Cashstar? (They supply the e-gift cards.... Nightmare, and headache.