jamesleather.comReviews of jamesleather.com

Well made product, reasonably priced and prompt delivery!

The experience was made great by the customer service team, Gitte in particular. Amazingly quick responses and great instructions on getting my order correct and a custom engraved bag tag made.

Tremendous customer service

Absolutely LOVE the Artisan Buffalo Leather Duffel! I gave this to my husband as a gift, and strangers are stopping him in the airport to compliment him on it. The leather is very durably and the quality is top notch. The dual straps meet in the middle to give great structure and support while carrying it. The separate compartments make travel organized and convenient. Lastly, I was incredibly impressed with the customer service. It can be daunting to order something online from an independent company, but I received immediate attention and consistent follow up with my questions. HUGE thank you to the James Leather team! My husband is already looking at a second purchase with this company.

My backpack was corrected in a timely matter. I want to thank you so much. I’ll recommend you anytime.

High quality excellent storage space and very sophisticated.

It started out a bit choppy but as with most challenges it is the response that makes all the difference. I ordered a Leather computer bag and when I received it the size was all wrong for me. I was a bit frustrated because I didn't feel that the photo matched the actual bag. This is where the service kicked in. I sent a message and got a response right away from Gitte. Long story short she was fabulous. She arranged the return and helped me find the "perfect" bag for me. Her followup was fast and she was very understanding around my frustration. She made sure I got the right bag and quickly.

Ordering the sling bag was simple and convenient. The pictures, along with the product description, provided enough information to make my purchase with confidence. I received tracking updates. The package arrived in a reasonable amount of time. The bag is of great quality. I like the color of the bag. The bag is as advertised. Also, leather always smells great! I would purchase from James Leather again.