ephie
Shipping was horrible
Shipping was horrible. 4 days in a row it went out for delivery and 4 days in a row it was marked as exception and returned. on the fifth day when I finally got it, the box was seriously damaged, as was the packaging it was shipped in. so disappointed for $300 jacket that was supposed to be a gift. I now have to purchase a box to put it in. Please use a different company. Until then, I won't be purchasing from you again. Also, you really should have an option for photos included in your reviews. Because I've got photos of the damaged packaging and box.
Response from jamesleather.comOct 6, 2026
Hi, I'm really sorry about your delivery experience. Four failed attempts in a row is frustrating, and I understand how disappointing it was to have the box arrive damaged, especially when the jacket was meant as a gift. Your feedback made a difference. We're switching to sturdier shipping boxes so our orders hold up better in transit. Thank you for taking the time to share this. Gitte James Leather




