JALIZAReviews of jaliza.com

Let me first say I'm not a review person I usually don't write them but my experience was so heartfelt I had to share it. I am a truck driver and it's hard to look good on the road and I count on the quality of Jaliza's braided wigs to keep me looking fabulous! I ordered the wig but didn't get home until weeks later to retrieve it. Then I discovered I ordered the wrong color! I contacted customer service about exchanging the unit they said no problem I sent pictures and they told me to return it in 7 days unfortunately you can't just pull a truck up to a post office so that took another couple of weeks. I contacted them with the issue and they were glad to help. Jaliza, was very patient and work with me through the process. I was finally able to return the unit, then I find out that my color was out of stock. My heart dropped until they explain that they would upgrade my wig in the color I wanted for no additional charge! Amazing!!! This review is not about the wig as it is about how they treated me like a real person that cared about my concerns and treated me with respect like they valued me as a customer and that's what I appreciated the most. And I will reciprocate by being a loyal customer!❤️

Great customer service and my issue was resolved quickly.

My issue was resolved quickly, which made my experience with Jaliza great! I will continue to use this company.

This review is based only on responsiveness to an ordering issue. I accidentally made a purchase that I was not ready to make. I immediately reached out to support to request a cancellation of the order. I went to bed and when I woke up I had a response that the order was cancelled. Since then I ordered the unit and I am waiting for delivery. It was over $340 so I pray that it does not disappoint. I will definitely post after I get it

I recieved my wig. I needed a small and the 121 strands was a bit much for me but the wig is amazing I have already ordered a wig from jaliza. Reaching out to there customer service was an amazing experience they can teach some of our us customer service people a thing or to. They accomate as much as they can to satisfy what you are needing.

I received my wig it is everything I thought it would be everyone thought it was my natural hair gorgeous

i loved wig but it wasn’t my color . I got in touch with the company the same day it was delivered they contacted be back a said np . I sent it back the next day. service was so fast and sweet . i appreciate this so much

I had an issue with my wig order. The customer service agent responded to my email in a quick and timely matter.