Priscilla P.
Customer Service does respond!!
☆☆☆UPDATE☆☆☆ 05/26/2026 After being in communications with JALIZA for the past 2 weeks I have received my FULL refund...Apparently there was a glitch or something that was preventing the response emails from the company from reaching my inbox.. We were finally able to communicate thru Instagram after a few tries. The company did provide proof of the many emails they sent out trying to reach me in response to my original request for a refund..I must say they did go above and beyond in getting this matter rectified as expeditiously as possible..They were in constant contact with me making sure everything was going smoothly on my end. I have updated my rating because it truly would be unfair to give them that original rating based on technical difficulties that were beyond their control..Customer Service does in fact respond right away and yes I definitely would order again. THANK YOU JALIZA. Original Post below. I RECEIEVED MY WIG LATER THAN THE TIME IT WAS SUPPOSED TO ARRIVE SO I NEED TO RETURN IT! I BROUGHT AS A GIFT FOR MY DAUGHTER HOWEVER SHE CANNOT USE IT. I IMMEDIATELY REACHED OUT VIA EMAIL TO JALIZA SUPPORT TO INITIATE A RETURN AND THEY HAVE NOT RESPONDED AT ALL. THE TELEPHONE NUMBER LISTED IS NOT IN SERVICE.. I PAID ALMOST $200 FOR THE WIG AND I BELIEVE THEY DO NOT WANT TO RETURN MY MONEY. BEWARE LADIES.IT HAS BEEN OVER A WEEK AND STILL NO RESPONSE. THEY WILL BE NICE UNTIL YOU NEED TO DO A RETURN. NEVER AGAIN!!
Response from JALIZAMay 9, 2026
Hi Priscilla, I am so incredibly sorry for the frustration and silence you’ve experienced. Reading your review is heartbreaking because it’s clear there has been a massive communication "black hole" between our systems. Please know that we are not ignoring you and we absolutely want to process your refund. The Communication Gap Our records show that we have sent 5 separate emails to you, including the return instructions, but it sounds like none of them are reaching your inbox. This often happens if an email provider flags our domain as "Promotions" or "Spam." Immediate Next Steps for You: Since our standard emails aren't reaching you, please try these three things so we can get your money back to you: Check your Spam/Junk/Promotions folders for any emails from "JALIZA Support." Log in to your JALIZA account on our website and check your "Site Inbox." I have personally uploaded the return instructions and the label there so you don't have to rely on email. DM us on Social Media: If you still can't find our messages, please send us a Direct Message on Instagram or Facebook with your order number. Our social team is standing by to bypass the email filters and talk to you directly. We value your business and your daughter’s experience. We have the refund ready for you, we just need to help you get the package back to us. Please reach out via one of the channels above so I can personally make this right! Best, JALIZA