JagexReviews of jagex.com

Jagex deleted my account saying I "admitted" to being underage, which isn't true. I offered to show my ID, but all they did was not respond. I spent a lot of money on this account, and I've had it for years. Jagex only bans real people, and I've never seen them actually ban bots. Some people think some of the bots are theirs, and that's why they never get banned.

Been playing since 2006, and the longest break I took from the game was 1 year. other than that, I've been playing every day probably 90% of the time (I know, I have no life) not once have I been hacked or scammed, as others have mentioned. Thank you for such a wonderful experience :)!

absolutely HORRIBLE company that happened to make a great game over 24 years ago. the nostalgia of it all pulled me back in when i noticed old school runescape when it was launched in 2013. i instantly fell back in love with my favorite childhood game. i borrowed some money from an IRL friend that was quitting. (he gave me 300m) and i was immediately given a real world trade ban warning. i knew that i didn't trade gold or sell it, so i figured i'd have nothing to worry about. after about 8 months of playing and never breaking any rules, i borrowed an item from a clanmate and used collateral for trust. i used the item, and we traded back. everything was fine. i log out to eat dinner, and log back in to find that i'm banned for "real world trading" and it's a whole week ban. i obviously tried appealing it, but i believe a bot responded to my appeal. all it said was "appeal denied"... after almost a year of playing, i am terrified of logging in one day to find that my account is banned for another false rwt ban. or any ban for that matter. it would be a lot nicer if jagex had ANY form of customer service like just about every other website out there does, but they do not. they have hundreds of thousands of players spending real money on memberships/bonds, and putting in real effort into the game. yet when people need assistance, jagex is nowhere to be found. i've been wanting to re appeal that false rwt ban for over 6 months now. hypothetically, if i were to get another false rwt ban, my account would be permanently banned. i have over 180 days played. could you imagine losing your whole account over something you absolutely did not do? this is exactly why a ton of osrs players despise the way jagex is running this company. it seems like all they care about is money. they clearly don't care about getting rid of bots. it seems like they only ban real players. it makes no sense to me. the game in itself, is amazing. but the jagex team? it's an absolute joke. the day i can reach out and speak or text someone from jagex one on one, will be the day i change my mind on this matter. if you're new, i truly wouldn't even recommend starting playing the game. the amount of false bans just from myself and my clan mates are absolutely ridiculous. all while there is zero way to actually speak to anyone about the reasoning behind the ban. if you do decide to play, just remember that at any given point in time, regardless if you do anything wrong or not, you can log in and be permanently banned and never receive a legit response from jagex as to why this happened. i really wish they cared about their customers. as time and time again, they have proven very clearly, they definitely do not.

Decided to pick up runescape again and check out what's been going on (I previously played as a child) and then decided to get premier membership. I was logged into the game via the Jagex Launcher and pressed upgrade to premier in the obnoxious pop which fills the entire screen whilst playing. I then proceed to checkout and lo and behold - nothing was added to my account, the payment was taken immediately and upon seeing this I quickly messaged Jagex Support. So far it's been three days and not received a response. This is a fantastic welcome back to the game and shows how much Jagex really care. After five days I will be disputing this charge as product not received to get back a full refund. I will also be reporting this to the trading standards as they have to adhere to UK law. You cannot be selling items under the guise that people will receive them and then you don't even respond to them. Horrendous company - avoid them.

Shit company that will without hesitation destroy your whole clan and friend group over monetary gains. Do not get into runescape with the long term in mind because youll either end up scammed, hacked or banned, probably in that order For a game that has such shit content the main reason anyone plays is community and friends you guys sure do love to destroy your own community P.S dont believe player numbers theres maybe 5000 real players active at one time the rest are bots

Disgraceful support. They're security failed and I lost everything and the response is a big middle finger. 2 step verification and bank pin was enabled my account got hijacked and they did nothing to help, nothing. I spent a decade on the game, money on bonds memberships, and they spit in ur face.

It's the top ten worst support, was trying to add characters to an existing account but got send to different parts of the website to only end up in you need to log in to your account (that i allredy was logged in to)...

I was locked out of my Gmail account and understand the cause of the issue. Despite providing substantial evidence to verify my identity and account ownership, Jagex support refused to assist in changing my email address. The evidence I submitted included: 1- A detailed list of all character names on my Jagex account. 2 - Bank statements showing proof of purchase for in-game transactions. 3 - Records of Amazon-linked purchases associated with my account. 4 - Dates and details of Twitch rewards claims. 5 - A list of emergency backup codes. 6 - Current authenticator codes for added security. 7 - A history of all email addresses ever connected to my account. 8- Screen shots. 9 - Ban history. Jagex support essentially dismissed my concerns, refused to assist, and washed their hands of the issue. To make matters worse, they want to raise subscription fees to $33.00 USD.