JagexReviews of jagex.com

My 15 years old account trimmed 5.8b permabanned and why for swapping which they say is not against TOS. I appealed the ban got an automated reply at 5am UTC lol!!! I appealed again I got the EXACT same reply. I loved the game but INSANELY horrible customer service. I will make it my mission to not recommend this company/game to everyone

They mistakenly permabanned my only free-to-play OSRS account Kaleryon (created in 2024), which has hundreds of hours of hard-working gameplay, +1100 total skills, almost all f2p quests done and 98 combat level, I'm still awaiting for help to fix this problem and hoping for a positive solution from the game's support team. I'll not giving up this time if they insist to decide that this false ban is correct, because IT'S NOT. I never used any macroing or bot tools and i can prove this is a mistake made by their game detection system. If this is a honest company who actually cares about the game's real playerbase, hopefully they will fix this error as soon as possible.

You wanna play a game get all good gear and stats then get hacked loose all your gear and gold and get told by the developers that they wont help or get you gear back. That u have to go get it all back yourself. And before you ask yes it was a jagex linked and it was 2fa active

Trash company will take your money and ban your account without any reason. I spent a lot of money to jagex, and they don't even supply any evidence of said rule breaking. They just send automated messages turning down appeals without giving any reasoning. AVOID THIS COMPANY AT ALL COSTS.

OSRS account hacked 2 days ago, which was also on a jagex account with 2fa enabled. Hacker managed to bypass the email sent when logging in and also bypassed my accounts 2fa and cleared 2 billion from my bank. Jagex reply? We do not provide item recovery services and to secure my account properly.. (despite my account having everything enabled and being as secure as possible) Jagex don’t care for players, even when accounts get compromised because of issues with their back end.

Dealing with Jagex support has been nothing short of a headache. I’ve been trying to recover an old OSRS account, and even after they confirmed that the email I’m contacting them from is the one linked to the account, I’m still completely stuck. Why? Because the password reset email never arrives — and they refuse to manually resend it. Let me repeat that: they are literally talking to me on the same verified email tied to the account, the system acknowledges it, and still — no manual reset link. Instead, they just push irrelevant articles and loop me through their broken appeal system — like I’m talking to NPCs following a script with zero logic, initiative, or care. And this is coming from someone who’s been playing RuneScape since the early 2000s — a real OG. I’ve never experienced support this unhelpful, robotic, and frustrating. It’s actually insane how bad it’s gotten. This is just basic common sense — if your system says an email was sent, but it never shows up (and yes, I checked everything: spam folders, whitelists, etc.), then try manually resending it. But instead, they blindly trust a broken, glitchy system and show no signs of actually trying to help. Jagex's support is cold, unresponsive, and totally disconnected from the community. There’s no sense of being heard — even when you provide everything they ask for. They’ve completely dropped the ball on something that should have been an easy fix. Just incredible.

My account was falsely banned. I thought it would be an easy fix—but I was completely wrong. No one was willing to help, and I kept getting flooded with automated responses. I even had to resort to practically begging on X just to get someone to look into my ban. When I finally got through to an actual person, all they said was: 'All decisions are final. Review the rules and feel free to start a new account.' I had spent so much on bonds and membership—just for it all to end like that. I’ll never touch another game with a support team like this again. It’s honestly disheartening to see how far they’ll go to help influencers or big names, while the average player gets completely ignored. It’s really sad.

It takes weeks/months to get any reply from them, and most of the time, the reply is a form-response that has nothing to do with the request. There's a reason they have such a large discounted annual membership: if there's a problem with it, the customer is out of luck.