JagexReviews of jagex.com

Wrongly ban accounts for "macroing / botting" without any evidence. 0 communication after, no response given. Ironically, they use bots to process ban appeal requests and auto deny them.

Trash Customer support about banned accounts. Try again.

horrible, they are good for nothing

In an industry where customer service becomes more and more imperative, you continue to fail. I have never had a harder time both getting in touch with and receiving actual assistance from a company, especially one where the only place to interface with your customers/clients/gamers is exclusively online. The lack of accessibility to get help and receive help was horrific. Try again.

I was hacked in main account for using a fake login page, then the hacker steal all my wealth and botted, was banned. After that I appealed and a month later got my account back, so I cant complain

Played Runescape forever, then one day some weirdo advertises a giveaway next to the grand exchange. I tried to enter multiple times before I realized it was fake. The next morning I found out my account was banned for botting. The fact that this happens with everyone and how Jagex can't distinguish between hackers and those who got hacked is quite showing how bad their security is.

I see the same bots everywhere, the same people advertising gold farming sites, betting sites and not enough has been done to counter it. A Decent customer service like a ticket system or live chat should be implemented.. the fact that it hasn't been easy implemented shows Jagex's incompetence... Wake up jagex it's 2019

Shitiest ran MMORPG on the internet, they'll allow macroing and spamming all over the video game, and then ban accounts who actually spend their time playing.