JafrumReviews of jafrum.com

Pretty sure I’m part of a scam business! Followed measurement instructions before ordering my daughter her first motorcycle jacket - it should have fit no problem - way small. Customer Service via email & their website was quick to send an RMA number to send it back for an exchange. I wasn’t happy about having to pay for shipping or the fact that I had to also send a $10 check for the exchange but did it anyways. It took me awhile (like a month/month and a half) to get around to dropping my package at the post office but I contacted customer service before doing so to make sure my RMA was still valid. They replies quite pleasant and said there would be no problems and that I should email them My tracking number once the package shipped. I did that and a couple days later received my pacakage as undeliverable. Confused I re-read the return/exchange instructions to make sure I didn’t make a mistake - I didn’t. I contacted the representative who had been Helping me and no reply - thought it was strange so I waited a couple days and tried again. Nothing. Ok, maybe they no longer work for Jafrum so I sent a general inquiry. No response. Tried to call the number in the emails I’d received from them & the outgoing message seemed generic & as if they may not be in business? Maybe they have a new phone number...Went online to look for a different number and now their site is no longer. Guess I have to contact the Better Business Bureau and have them investigate this company. I’m out the cost of the jacket And the cost of return shipping. I Wonder if my $10 check Is still in the bag...!!! I didn’t even Think to check.

DO NOT BUY ANYTHING FROM JAFRUM OR DETOUR LEATHERS!!!! THIS Muslim POS is a Thief and a Scammer!!! I wish I Had seen these reviews instead of reading the fake ones on their website before making a purchase. My Wife ordered me 2 Leather Jackets a "L" and "XL" because we were not sure how accurate the sizes were. Because of the Return Policy I quickly contacted the Jafrum Customer Service the following day and they were more then happy to give me an RMA Number in an email with instructions to send the "XL" back. I spent $35.00 to overnight the package just to have it returned to me stating that the company and address do not exist. Now the Customer Service number doesn't work, the website is off line. This Clown does business under several names, I think my next step is to contact the Better Business Bureau and have them investigate this company.

NEVER AGAIN!!! What a joke, I ordered a pair of jeans. Sent them back due to fit. They confirmed receipt In MAY. NO REFUND. Round and round I go with the "support" dept. They say the refund went to my bank. No such transaction. I asked for a transaction record of the credit. Crickets

This company must be making everything by hand as you order, never had such slow service and shipping. Ordered 1/16/18 and paid extra for fast shipping and received 2/2/18 really? Fast shipping? Two items didn't fit, so sent back same day and they received 7 days later (sending slowest way I could and still faster). Unfortunately I also placed another order for the correct size Item and still have not received. Now March first and still no refund or my new order 30 days later. What gets me it is, the merchandise is good stuff, but by the time I get my heated gloves, it will be summer. So still waiting for first refund of $209.90 and the second order of $139.95. That's only $349.85 out of my pocket with nothing to show for it! Oh yeah don't pay for fast shipping, not going to happen. Time to contact PayPal. Update: After calling and calling finally got to talk to a person and got my refund the next day and my second order 4 days later. All is good in the world once again.

So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..

Ordered a vest on the 1st of Janurary. Tried canceling it the next day, they told me they never had an order from me. Gave them an invoice number AND an order number and they still said they had nothing. 3 days later it shipped. Argued with them about THEM paying the return shipping, which they finally agreed to do. I've been waiting A MONTH for a refund. I just emailed them again threatening to dispute the charges and issue a lawsuit. Do not order from this joke of a company.

I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Don’t waste your money.

I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.