JafrumReviews of jafrum.com

They advertise free size exchanges - yet when you need to do so they instruct you to return the items - AT YOUR OWN COST AND TIME and re-order. They don't even offer a return label. Women's motorcycle jacket rated as their best seller was garbage and sized three sizes too small. I called about the return and to attempt to exchange boots for a different size and style and in the end was told I was making things difficult by JEFF after expressing frustration with the hassle filled "no hassle return" policy. Ended up spending an hour researching returns and will pay 22.00 to return the items. Ordered boots from Cyclegear instead. NEVER AGAIN!!!

I just received my jacket yesterday and it is complete garbage! The "ballistic nylon" is thinner material than my backpack. The video claims that it has CE approved back armor but in reality it comes with a useless foam pad! The armor on the shoulders and elbows moves around a lot! When I bend my elbows it does not line up around the center because the pocket which holds the armor is too wide. The width of the sleeves are too wide. All that armor shifting around would definitely not protect your joints in a crash! The collar is itchy because no soft material was added at the placement of the Adams apple. There's also no flexibility at the armpits and the stitching was done poorly. Overall, I suggest purchasing something more expensive & a well known brand because you're going to get excellent quality at your local Motorsports store. Now I have to pay almost $25 just to ship it back and get my refund! This is unfortunate and ridiculous! Don't be foolish like me! Save yourself the time/money and shop locally so you can actually try on the product and see every detail in person. It will also help you out if you have a problem regarding warranty because you could just take it back to the store instead of having to pay shipping just to send it for your warranty. I would comment on sizing but I'm aware that everyone's body fits a different way so I'll leave that out of my review.

After 2 purchases through them, I can pretty much confidently say that they're the worst quality motorcycle company i have ever dealt with. Not only did they make me wait 2 and a half weeks to get my helmet through them, but they also manufacture their own line of products and i cannot stress to stay away from them anymore. I purchased one of their chaps and am very disappointed to say that you can't rely on them. The zipper pocket on the chaps is so unreliable that I lost my house keys and some pocket change. Don't let the low price and big promises fool you, they're nothing but a sham company that doesn't care about quality. Jafrum is the reason why I believe in buying quality gear now, shell out a extra few bucks and avoid the hassle.

this was a very bad experience especially with there costumer service they treat you like you owe them I will never buy from JAFRUM anymore

I ordered 2 Battery tenders to maintain my bikes over the winter...from all indications(the indicator light), everything was charging, and even indicated fully charges after a couple days. Unfortunately, when I attempted to start my bikes, both batteries were not holding enough charge to turn the motors over... I put a volt meter to both New battery tenders and got readings of `0'. Now it s over their 60 day return period and I they tell me I am out of luck... My bad - If it's too good to be true (Jafrum's prices), it usually is! Now I looked for reviews on this company, and surprise, surprise, most reviews are negative! STAY AWAY FROM JAFRUM!

"HORRIBLE company to deal with. Sure they are cheap but what would you expect with products from china. I purchased a pair of boots, following the directions on the web site of Jafrum. The boots came and they were not the correct size. I called and returned them on my dime via Fedex with a tracking number; always get a tracking number. Jafrum would not exchange my boots once the returned ones arrived for another size, they told me I had to purchase the different size and they would refund me my money as soon as the others arrived. I ordered the first pair on 2/21 and it is now 3/11/14 and I still have not received a refund. So I contacted Jafrum and now they are telling me it is going to take another 10 days to process my refund for the first pair. You would think I would have learned but I had already ordered my second pair before I returned the first pair. The second pair arrive and they were missing the right inner sole of the boot and the zipper was broken. I contacted Jafrum once again and they actually sent out a call tag that I could print out and send back to them. Well that was 10 days ago and I still have to refund for either one of my purchases and they have both pairs of boots. If I could give five negative stars I would"

I purchase a helmet and the helmet arrived in a reasonable amount of time. The helmet didnt fit properly and I promptly returned the item and paid the return shipping. I requested a refund. I heard nothing from Jafrum so I called to find out when I would be credited with the refund. The girl I spoke to did some checking and they had recieved the helmet three days ago and she said my account would be credited after 14 business days. I asked why so long and she said It was company policy. Jafrum has the returned product I ordered and my money and they refuse to refund my money for 14 business days. In this day and age refunding a customer their money is a matter of hitting a couple of keys on a computer. This is unacceptable customer service and I will never do business with Jafrum again. If you do ,make your choices wisely because they are quick to take your money but if there is a problem its not easy to get it back in a timely manner.

POOR SERVICE I would NEVER do business with Jafrum again !!!!! They DO NOT CARE about the customer !!!!!!!!!!!!!!! They say money back guarantee....Ya right i`m still wanting for my money !!!!! DO NOT DO BUSINESS WITH Jafrum !!!!!!!!!!!!!!!