JADE Learning Reviews | Read Customer Reviews of jadelearning.com

JADE LearningReviews of jadelearning.com

3.8267 reviews
Vocational Training

JADE Learning

About JADE Learning

JADE Learning is a leading provider of online electrical continuing education, exam preparation, and licensing courses for electricians and electrical professionals throughout the United States. Since 1999, we have helped hundreds of thousands of professionals advance their careers, maintain compliance, and stay current with evolving electrical codes and industry standards.Our courses are developed and taught by licensed electricians and National Electrical Code (NEC) experts who bring real-world experience to every lesson. Through flexible online learning, students can complete training anytime, anywhere, while gaining practical knowledge they can apply on the job.JADE Learning is dedicated to delivering trusted education, expert instruction, and exceptional customer support to help electrical professionals achieve their licensing and professional development goals.

JADE Learning (jadelearning.com) has 267 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: jadelearning.com
Website: jadelearning.com
Category: Vocational Training
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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JADE Learning reviews

Showing 46 reviews with 1 star · Clear filters

Jaime C.
Jul 23, 2026
Absolutely the worst
Absolutely the worst. They advertise not paying before you complete and yet I was charged immediately. I tried reaching customer support and had no luck multiple days trying. Finally had to call my bank to challenge the charge and after weeks it was finally returned back without any explanation or apology for not getting back to my many emails. Do not use this service. I won’t mention the name of the service I used instead but was cheaper, quicker, and got my license within weeks. Again, do not use Jade Learning.
Response from JADE LearningJul 24, 2026
Hi Jaime, we sincerely apologize for the inconveniences you experienced. We recently migrated to a new platform, and with that transition the format and timing of when course fees are due also changed. We are sorry if that was not communicated clearly enough on our website. If there is anything else we can help clarify or resolve, please don't hesitate to reach out.
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Tecdoc
Jul 22, 2026
It is ridiculous to put a required time…
It is ridiculous to put a required time to take the course. I finished 30 minutes before the required time but had to sit in front of the computer till time was up. I wasted time I could have been working. I will be looking for alternatives. The company that took over Jade doesn't seem to care.
Response from JADE LearningJul 24, 2026
Hi there, thank you for your feedback. We understand the frustration, and we sincerely apologize for the inconvenience. The time requirement is something that must be adhered to as it is a mandatory regulation for this type of course. We appreciate your patience and understanding.
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Martin G.
Jul 22, 2026
I didn't like that u have to go threw…
I didn't like that u have to go threw each individual test nd pass in order to move to another test. I needed help on calculation side nd I was no able to make it their when thats all I needed to study
Response from JADE LearningJul 24, 2026
Hi Martin, thank you for the feedback. We understand that can be frustrating, and we are sorry for any inconvenience. Unfortunately the course must be completed in the correct sequential order and in its entirety — this is a requirement we are not able to waive. We appreciate your patience and hope we can serve you better in the future.
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David B.
Jul 22, 2026
They charged my credit card and took…Buyers Beware
They charged my credit card and took forever to send me the book. I had a limited time off from work to do the course and by the time I finally received the book, I had to go back to work. Totally not satisfied and they had the audacity to send me the book in the middle of the credit card dispute. So I literally had to pay for something that never happened. Buyers Beware
Response from JADE LearningJul 24, 2026
Hi David, thank you for taking the time to share your experience. We're sorry to hear you've run into this issue — this is not the experience we want for you. Our team will be reaching out to you directly to help make this right. We appreciate your patience.
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peter P.
Jul 22, 2026
I signed up for the class unable to…
I signed up for the class unable to make it due to sickness Never received a refund just threw away 100 dollars for nothing This class is nothing but another scam
Response from JADE LearningJul 24, 2026
Hi peter, thank you for taking the time to share your experience. We're sorry to hear you've run into this issue — this is not the experience we want for you. Our team will be reaching out to you directly to make this right. We appreciate your patience.
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Robert B.
Jul 22, 2026
I would give 0 stars if I could the…
I would give 0 stars if I could the original Jade learning was something special, the best place to practice and hone electrical skills. This last time I paid for access I felt scammed and couldn’t recommend using someone else any more. What a truly horrible experience yall have created. I’d like to add that their reply is utter garbage they have always functioned on a paid for temporary access basis. I’m strictly talking about the quality of information and the structure of their new course.
Response from JADE LearningJul 24, 2026
Hi Robert, we apologize for the inconveniences you experienced. Course access does expire after the designated time period, and this is displayed on your course dashboard when you log in. We are sorry if that was not prominently clear. If you feel this information is inaccurate in your case, please email us at [email protected] with more details and our team will be happy to assist further.
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brian T.
Jul 22, 2026
below 1 star 100 times
below 1 star 100 times
Response from JADE LearningJul 22, 2026
Hi Brian, we're sorry to hear you've had a disappointing experience. We take all feedback seriously, and your concern has been escalated to our team internally. We'll be reaching out to you to better understand what happened and work toward a resolution.
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Daniel L.
Jul 16, 2026
I just don’t like the new system it’s…
I just don’t like the new system it’s confusing and it makes it hard to get done. Also customer service it’s one of the worst l ever experienced. I won’t be using Jade anymore, Also I will like to have a refund on my last order, I found so difficult that I had to go with another vendor.
Response from JADE LearningJul 17, 2026
Daniel, we are so truly sorry for the frustration you experienced — both with the changes to our system and with our customer service team. That is absolutely not the level of care we strive to provide, and we sincerely apologize for falling short. Please know that your refund has been processed, and we are deeply sorry for the inconvenience. We hope this makes things right, and more than anything, we hope to earn back your trust. Your customer service experience was not a reflection of how we usually do business, and we would love the chance to show you that. Thank you for giving us the opportunity to make it right.
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