Jackson HewittReviews of jacksonhewitt.com

They were very rude. They told me to get copies of my taxes online. I have no printer. I asked that they make copies as I had just paid almost 300 dollars and they got an attitude and told this one time they would. One time? This is the last time I use them. I’m sorry I took up 25 minutes of their precious time.

I can't believe how much I was charged for a simple tax refund, was not told upfront that it was going to cost me 900 dollars, I asked the lady who did my taxes was it going to cost me a lot of money she shook her head no, I will call better business b and a lawyer, just can't let this go without trying to get some of the money back, or at least get the word out to people not to use Jackson Hewitt,hope this reaches head office

Do not go to this location Do not go to any franchise location Someone needs to review their cameras and audio BEWARE BETTY BLACKSHIRE is A THIEF I am writing to formally express my profound dissatisfaction concerning the tax preparation services I received at your office on [Date of Visit, if remembered, otherwise omit]. While I initially appreciated Ms. Betty's patience and positive demeanor during the process, subsequent review of my tax return has brought to light several deeply concerning issues regarding billing transparency and professional conduct. My primary concern revolves around the preparation fees levied for my return. I was utterly dismayed to discover a substantial preparation fee, exceeding $600, included in my final tax documents. This charge was neither communicated to me verbally nor clearly outlined prior to the completion of my return, making it an unauthorized and unexpected deduction. Had I been informed upfront of such a significant cost, particularly when far more affordable online alternatives exist (e.g., $24), I would have undoubtedly chosen a different course of action. As a single mother, the unexpected and unexplained appropriation of such a considerable portion of my anticipated refund is not only financially burdensome but also emotionally distressing. Furthermore, I was highly disturbed by a blatant disregard for client confidentiality and professional decorum during my visit. I inadvertently overheard another tax preparer engaged in a conversation on speakerphone, discussing confidential client information and using inappropriate language, including profanity, within earshot of other clients. This incident created an unprofessional and uncomfortable environment, and it raises serious questions about the ethical standards maintained within your establishment. I have already communicated these grievances to Samuel and was informed that I should expect a call from Latonia to discuss a resolution. I am still awaiting this promised contact. I expect a thorough investigation into these matters. Specifically, I request a comprehensive review of the charges applied to my tax return, a clear and satisfactory explanation for the lack of transparency regarding fees, and a full refund for all unauthorized charges. Please understand that I take these issues very seriously. Until a satisfactory resolution is reached, I intend to share my experience across various public platforms to ensure that potential clients are fully aware of the practices I encountered

I had 3 tax form (W-2, 1099-int, 1099-sa). it costs me 670 dollars. I don think it is right price.

I am experiencing a family medical emergency involving my child in the ICU. Despite this, Jackson Hewitt continues to redirect me to call centers without coordinating resolution, preventing access to funds needed for transportation to the hospital. The corporate office has stated my funds are “in progress” at one of their 3rd party facility banks that I did not enter a contractual agreement with. This is day 17. They are insisting that I continue to call numbers I’ve already called, instead of having ANYONE call me- as again- I have a child actively fighting for her life in the ICU- yet they refuse to do anything. I’ve also contacted the local offic, and they have not called back. I’ve filed a complaint with the Indiana attorney general, the bbb, and I will be seeking representation. I’ve reached out to the CEO and on various social media platforms.

Well. We paid $778.00. To get our taxes done. And only got back 1479.00 back..just a plan w-2 ???

I would never file taxes with Jackson Hewitt again I basically worked all year to get nothing and y'all get everything this was the worst tax year experience of my life all year to only get less than $500

The most unprofessional people i’ve ever dealt with.