Jackson HewittReviews of jacksonhewitt.com

Never again the process was fast and helpful once filing, BUT them fees was ridiculous & on top of that when you try to call for help they don’t even help you always giving you the run around but you filed my taxes and took almost $800 I won’t be back I usually do my own but I wanted the advance loan that I didn’t even get approved for. All in all go else where!!

Jackson Hewitt, Waldorf, MD Despite scheduling directly with the Waldorf office, wait times were excessive and service was unprofessional. On my first visit, I waited over 30 minutes and was told my taxes could be completed.When I called back after two days, my taxes were still not done. I rescheduled a second appointment, only to arrive and find the assigned preparer absent with no notification or estimated return time, resulting in another long wait. This location demonstrates poor communication, mismanagement, and repeated delays. I cannot recommend this office for timely or reliable service.

My taxes were completed at a Jackson Hewitt branch; I was then given instructions how to access my account so that I could see my completed tax return and print a copy on my printer. I followed the instructions precisely. I could not get to my account or access my completed tax return. I tried calling customer service twice. Neither person was able to help me. I returned to the local office and asked them if they could help access my online account since I couldn't. One of the tax preparers said the people in the office had nothing to do with the jacksonhewitt website, and they couldn't do anything. Based on my experience, I wouldn't recommend this service to anyone, or if you do, make sure they print out a hard copy of your tax return and give you an electronic file of it. However, I doubt whether they can do the latter. If you want to waste four days simply trying to get a print out of the tax return the company completed for you, by all means use this company.

I got wrong decision with Jackson Hewitt Tax service 2026 at white bear lake. I won’t get back with them.

The worst decision of my life!! The preparer was new. She didn't even put my overtime in. Now I got to do Amended tax return. I hate that I even decided to give them a try.

I would never ever go back to Jackson Hewitt again. Had problems with them messing things up 3 years in a row now. I’m done with them I will go back to my old place. All I can say is don’t go to Jackson Hewitt

Terrible customer service and over priced charging for services, that is what I experienced from Jackson Hewitt. I have filed my own taxes for many years, but this year I decided to have Jackson Hewitt prepare my federal return. I went to the Melbourne, FL location on Wickham Road. I was told that as a new customer I would get a "New Customer" rate of $149. When it came time to pay them, they ran my card and charged me $436.00. I received a pop-up notification from my bank while still at the JH office, so I immediately brought the overcharging to their attention on the spot. They recognized that this was a mistake and that they would refund the over-charged amount. Then I was told that it (the refund) would have to be done by someone named Amanda. It has now been 9 (NINE) days and still no refund. I have lost count of the number of times I have called JH Customer Service, each time being told that they are working on it. I have stopped by the JH location on four occasions and each time I have been told that Patrick, or Amanda will call me. There has been zero action on their part. I also identified a mistake on my return that they missed, which they did correct, but I don't really trust their accuracy when I am the one that caught the error and not them. Overall, it has been a slap in the face and I regret ever trusting them to do the right thing. Please consider this and take your business elsewhere, as their Customer Service is not going to help you if they make mistakes.

Good experience last year. No one showed up for the appointment this year. I waited an hour at Walmart then called. No answer. Then customer service was willing to reschedule me somewhere else. If they can’t be trusted to show up, they can’t be trusted to do my taxes. I’ll try it myself or go to another company.