Jackson HewittReviews of jacksonhewitt.com

Don’t go here ! They will never tell you how much they will charge you until the end . I used to pay 145 with a different tax preparer . They charged us 815.00 to file I did all the work adding the numbers and organizing they scanned it and entered it in . Do not do not save your money and go somewhere else . Call the manager to complain about the crazy price . They said they can’t give a quote they don’t know what the charge will be until everything is done . But she also telling me the binder in front her and everything submitted fall under an advanced package .. and also if you have a kid to report that’s premium packages . I feel it’s a little ridiculous not to be upfront with people . And feeling like you don’t have an option to opt out before signing documents. I will be making a report to complaints department and at the very least requesting a huge discount .

Terrible been sitting over an hour now from my scheduled appointment. Ridiculous, I came 10 mins early still sitting here hour twenty later. They should stop making appointments

I was scheduled to get my taxes done thru Jackson Hewitt. My appointment was scheduled for 1:00. I waited an hour and nobody ever showed up. DONT ISE THESE PEOPLE TO GET YOUR TAXES DONE!!!

This place has the most incompetent employees I’ve ever come across across, it took the lady doing my return over three and a half hours, only to do it incorrectly with tons of mistakes and wrong ssn, then I had a new appointment and all she did was complain, and call around looking for help, please stay away from this place, I paid 140.00 for garbage work and it screwed up my taxes bad.

Not transparent and bad customer service. It was may more expensive that initially advertised and the person who did mine was rude and didn’t speak great English. I had an emergency where daughter got off the bus early and I had ri pick her up. The representative refused to let me go and made me feel stupid for having an emergency come up

They made a mistake on my tax return. It took them more than 3 years to do the paperwork to fix their mistake. ( I repeatedly asked for them to do the paperwork to fix it) When they finally did the paperwork, the state said it was past the deadline and they would not give me the refund. The manager had me fill out the paperwork to file a claim, so the company would pay the claim, due to it was their error. I submitted it back to her. That was over a year ago. They still have done nothing and the manager won't talk to me on the phone. I have tried calling their corporate line and am told, no one can help me, except for the 1 manager,. Who won't return my calls.😡

Never use this COMPANY. THEY DON'T care about the people they serve. I went to them for my 2024 Tax Return. The return the submitted got rejected and they never let me know about it. I only found out in 2026 when I filed my 2025 return. When I called them to tell them this they hung up on me and have since been giving me trouble. I WOULD NEVER use them again. They simply don't care about your taxes and don't respect their customers. Turbo Tax is a much better alternative. I had not trouble using Turbo Tax this year. I would highly recommend using Turbo Tax.

The tax preparer herself, lovely. No complaints regarding her BUT I had one W-2 form, nothing else to complicate my tax situation and they wanted to charge $636?!! Insane. They don’t even tell you anything prior to coming to your appointment. No cost estimate, not what you should bring… luckily I had what was needed but still. They get you there and then just hope you’ll say okay to the $636. No thank you!