Jackson HewittReviews of jacksonhewitt.com

Stay away from JACKSON HEWITT AND METABANK NO FEE REFUND ADVANCE. THEY CLAIM FALSE REASONS FOR WHY AND HOW MUCH YOU GET APPROVED FOR. I GET THE MAX ADVANCE EVERY YEAR AND THIS YEAR MY CREDIT IS BETTER MY INCOME GREATER YET NOTHING CHANGES FROM MY EMPLOYMENT HISTORY NOT MY ADDRESS DEPENDENTS NOTHING! METABANK HAS BAD UNDERWRITERS AND YOU ARE BETTER OF GETTING AN ADVANCE THROUGH TURBOTAX OR ANYONE THAT DOES NOT USE METABANK!!! METABANK CLAIMED THAT JAVKSON HEWITT WAS THE CAUSE AND JACKSON HEWITT CLAIMED METABANK WAS. EITHER WAY MY $3200 ADVANCE BARELY WENT OVER $500 PLUS I AM OUT $700 IN FEES FOR THEM DOING WHAT I COULD HAVE DONE FOR FREE THROUGH TURBOTAX PLUS GOTTEN AN ADVANCE FAR GREATER!! I WILL NEBER IN MY LIFE USE JAVKSON HEWITT OR METABANK AGAIN. NO MATTER HOW MUCH MY FAMILY OR MYSELF MAY NEED THE MONEY I WILL NEVER ALLOW SOMETHING SO FALSE AND UNCERTAIN TO HAVE SUCH BIG PART IN MY LIFE AND FINANCES AGAIN! THERE IS NO WAY TO KNOW HOW MUCH YOU GET UNTIL AFTER YOUR TAXES ARE DONE NOR CAN YOU CANCEL ONCE YOU DO FIND OUT YOU ARE GETTING SCREWED OVER. ITS NOT FAIR. IT IS DIRTY!!! THE NO FEE REFUND ADVANCE IS NOT SUPPOSED TO AFFECT CREDIT AND IS SUPPOSED TO BE DETERMINED BASED ON YOUR INCOME, TAXHISTORY AND TYPE. BEING SELF EMPLOYED WITH THE SAME THING FOR 9 YEARS AND AS STATED THE ONE YEAR MY STUFF ACTUALLY GOT BETTER- I WAS GIVEN SUVH A SORRY AMOUNT FOR A NO FEE REFUND ADVANCE AND MY CREDIT WAS EFFECTED! NO MORE! PLEASE DO NOT GO TO JH OR USE METABANK NOT WORTH IT

They made a mistake on our taxes, and their guarantee is not worth the paper it is written on. Basically, it was too bad for us, we were screwed, that they made a mistake, they do not stand behind their work or their guarantee, we got zero help. Do not trust these people with your taxes!!!

I used Jackson Hewitt to prepare the final tax return for my deceased father. They forgot to include form 1310 and when I contacted their office they offered no help and acted like it was no big deal. 5 months after filing we are still waiting for refund. Would recommend not using them.

They made a mistake on my tax return and now they are saying that it is my fault.when their preparer made the mistake.They say they have your back but that is a lie.I have to pay back $2500 because they made a mistake.We have used them for 16 years and they make a mistake that I have to pay for.They say that they will pay the interest and give me a free coupon for the next preparation.Well I will never reccomend them again or use their services again.Thanks for nothing Jackson Hewitt.

Very unprofessional. Over priced. Screwed up my amended taxes. Say I was getting $654 and I’m only getting $64. Nasty attitudes. I wouldn’t recommend them to anyone

This was our second year filing our taxes with Jackson Hewitt in Hilo, Hawaii and the level of service has been very poor. Our first year was great as the manager of the store happened to be the one filing our taxes. This year, after making an hour appointment at the beginning of March, the tax preparer (who doesn't seem knowledgeable) was unable to complete filing our tax returns on the spot and we were told that it would take a few days, After not hearing back for 2 weeks, I left a message and received a call back 2 days after. The person told me that they will have their manager review and give me a call back at the end of the day. That didn't happen. I waited for another week and decided to call again. At this point, my tax returns have been outstanding for 3 weeks. I spoke to the lady on the phone and asked that my issue be escalated to the manager. The next day, I finally received a call back from the manager who then promptly setup an appointment with me the next morning. My tax returns was filed and I was hoping that everything was done properly. This morning, I logged in and tried accessing my tax returns to print for my records, only to notice that it was actually missing the tax return forms. The document was uploaded by the local office but it was incomplete. After 2 calls to the nationwide customer service center, I was told to contact the local office to see if they can even correct the issue. It's been a nightmare filing taxes this year with our local office. Needless to say, I will most likely be looking for another accountant next year and cannot rely on the poor quality service that I have received from Jackson Hewitt.

I will never use them again. They have not given us a 1040 the last 2 years we've used them. Which I find very odd considering you have to have that in order to file the next year. I suppose they do this so that we can't go anywhere else. Their paperwork will tell you that you can obtain the document electronically, I followed the instructions to do just that. I created an account online, verified my identity, and should have been able to download my document. But when I went to click download, the document will not download. It tells me that the document is "damaged" so adobe cannot download. I clicked on "download" for the documents from previous years, just to see if those would work. Nope, all of them are "damaged" and cannot be downloaded. I find that very odd. I've looked through our envelopes/tax documents for the last 2 years from them and they did not give us this form for either of them. I will never use them again. Clearly they don't want you accessing your actual tax return.

This company is either doing fraud or something else. I filed my taxes for 2019 and I am still waiting on my money a year later on the American Express serve card they gave me . I contacted the IRS and they said I am good on there send and they have no idea why I didn’t get my refund from Jackson scumbag Hewitt . I don’t know what they are up to but I went to the office on Old kings rd in Jacksonville Fl and they are always closed. So I went to a different office to pull my taxes and they keep telling me to contact the IRS. So I wrote a certified letter to the dispute IRS department and they wrote back there is no dispute and the tax preparation place should have my money. So I emailed and I am waiting for response before I report them to the news