Jackson HewittReviews of jacksonhewitt.com

I was initially sent to the Williston, nd Walmart jackson Hewitt, but she didn’t know how to do my taxes and people in offices wasn’t helping her with questions. I was there for 1.5 hrs. So they rescheduled me to come in to the main office in Williston. I was there for 3 hours! One of the employees there had her child, crying leaving the child up front for the customers to watch. Her child was hitting my 6 yr old son in the face. All the employees were new to doing taxes even the area manager. Very Disappointed and never again

Diseasing fees. started with $69 plus little end up to be $419. customer service is call center , compline department is voice mail! After 4 days, they responded with not reply email "sorry you didn't like our service ". No explanation, no details ask. Terrible

Last year was the first time for me. I had big trouble that I only resolved after six months with the aid of my Congressman. I was right all the time on that one. Fool that I am I decided to give them another chance since they are close by. They filed my state snd federal taxes and determined I would Get a refund from each. Just to be safe I bought their insurance policy to protect myself. The IRS said I owed a thousand dollars and the would be no refund. The JH manager admitted they made a mistake on my taxes, but wouldn’t consider the insurance policy. I’ll go somewhere else next year.

We were totally disappointed with our tax service. Make sure you review your tax return before they have you e-sign. We did not get a copy prior to signing and it was sent in incorrect. Our tax preparer says don't worry but since the manager won't contact us I am sure if my taxes are questioned by the IRS, Jackson Hewitt will not help me. It is not cheap so go anywhere else.

I am having a terrible experience with Jackson Hewitt and would recommend everyone to stay away from this company. When IRS or any State tax authority challenge your tax return, no one is here to help and you are on your own. This is highly unprofessional from company of this stature. General Manager Juanita Felipe Hagerstown Maryland would hide behind an email and phones are never returned. Her local office staff will say she is the senior most hence no one else can help. The bigger issue is you cannot escalate your issue to next level. Corporate phone makes you jiggle between teleprompts. If anyone one in corporate office is reading this and wish to help can reach me at 212 203 8174. I wish I had the words to explain my mental agony, undue stress and frustration. STAY AWAY FROM JACKSON HEWITT FOR YOUR PEACE OF MIND.

Very poor customer service! I received daily reminders of my upcoming appointment only to get there and find no one on duty. I called the number on the kiosk only to get someone who had no clue as to what was going on and couldn’t even give me an answer if someone would be getting back to me. An hour later I did get a call stating that ‘maybe someone would be there around noon due to a health issue’ and I could stop back OR I could leave my paperwork - SAY WHAT? First off they had my cell phone number and if there was an issue with someone manning that ‘office’, why wasn’t I called and notified of that??? Secondly, why on earth would she even suggest I leave confidential income information INCLUDING my SS# in an unattended kiosk??? Totally incompetent and unprofessional. RUN! RUN WHILE YOU CAN to another tax preparer!!!

I went to our local kiosk to file my taxes. According to the website, they only charge 65 dollars per week. I had 3 and the representative said that it was going to cost me 700 dollars. This amount is ridiculous and I would not recommend recommend them.

I went in on friday when the internet was down. That is understandable but I was waiting to get my taxes done and my friends were getting their taxes worked on and the office manager had them wait until she went to run a personal errand and came back to complete my friends return. How is that manager material? and why is she still manager. I chose to go somewhere else to do my taxes