JacketsThreadsReviews of jacketsthreads.com

Response from JacketsThreadsNov 19, 2023

Dear customer, We sincerely apologize for any inconvenience you've experienced with your recent order. We understand that waiting for a product can be frustrating, and we appreciate your patience. Our standard delivery time is typically two weeks, as mentioned during the ordering process. However, we do want to clarify that certain items, especially those marked as "made to order," may require additional time for production before shipping. We regret any miscommunication regarding the tracking number and the delays you've encountered. Our team is working diligently to address this matter and ensure that your order is processed promptly. We acknowledge that there have been unexpected delays, and we are actively taking steps to prevent such occurrences in the future. In regard to your concern about selling items we don't have, please be assured that we take the fulfillment of orders seriously. In some instances, unforeseen circumstances may arise, leading to delays in production or shipping. However, we can confirm that your order is in progress, and we are committed to delivering it to you by the end of the month. If you would like, we are more than willing to process a refund for your order. Your satisfaction is our top priority, and we are committed to making things right. We understand your frustration, and we sincerely apologize for any inconvenience this may have caused. If you have any further concerns or questions, please feel free to reach out to our customer support team. We assure you that we are actively working to improve our processes and appreciate your feedback as it helps us enhance our services. Thank you for your understanding. Best regards, Diana - Manager, Customer Service She/Her Jacketsthreads

Response from JacketsThreadsNov 19, 2023

Dear customer, We sincerely regret the disappointment you faced with our Off-White Chicago Bulls Varsity Jacket. We apologize for any inconvenience caused by the sizing issue and quality concerns. Our aim is to provide products that meet and exceed expectations, and it's disheartening to hear that we fell short in your case. Regarding the return process, we understand your frustration with the associated cost, and we're actively exploring ways to make this more customer-friendly. While we don't cover return shipping costs, offering a partial refund along with the option to keep the jacket is our attempt to provide a solution in situations where returning might be less feasible. We appreciate your feedback, and it's vital for us to address these issues for continuous improvement. If there's anything more we can do to assist you or if you have further concerns, please reach out to our customer service team. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention. Diana She/Her - Manager - Customer Service Jacketsthreads

Response from JacketsThreadsNov 19, 2023

Dear customer, We sincerely apologize for the challenges you faced during your recent experience with our services. We deeply regret any inconvenience caused by the delay, and we appreciate your patience as we worked to improve the service through our email correspondence. Regarding the quality discrepancy and sizing issue, we understand your disappointment and share your concern. We are actively reviewing our product descriptions to ensure accuracy and are addressing quality control measures to prevent such instances in the future. We acknowledge your frustration with the return cost, and we're actively exploring ways to make this process more customer-friendly. Offering a 40% refund is our attempt to provide a resolution in situations where returning might be less feasible. Your feedback is crucial in our ongoing efforts to enhance our services, and we sincerely apologize for falling short of your expectations. If there's anything more we can do to address your concerns or assist you further, please do not hesitate to contact our customer service team. We understand your decision not to purchase from us again, but we hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention. Diana She/Her - Manager - Customer Service Jacketsthreads

Response from JacketsThreadsNov 19, 2023

Dear customer, We sincerely apologize for the inconvenience you experienced with your leather jacket. We're sorry to hear about the stitching issue, and we understand how disappointing this must be. Quality is of utmost importance to us, and we're actively addressing our processes to prevent such occurrences in the future. We also apologize for the delay in delivery, as we understand the importance of receiving your order on time. We appreciate your understanding in this matter. We're glad to hear that our team was able to assist by providing a 30% refund. Your satisfaction is our priority, and we value your feedback as it helps us improve our services. If there's anything else we can do to address your concerns or if you have further questions, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Diana She/Her - Manager - Customer Service Jacketsthreads

Response from JacketsThreadsSep 30, 2023

Dear Customer, You're order was placed on 22/09/2023. We Shipped your item and send you shipping notification on 22/09/2023. Tracking: 000343695645 Carrier: Skynet Worldwide Website: snwwe.com Thank you