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JacketsThreads (jacketsthreads.com) has 90 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Showing 24 reviews with 1 star · Clear filters
Italia A.
I made my order on October 27 and reached out to the multiple times now to find out where is my order and I just keep getting sent a link that does not work. I’m very upset and when I try to call the store, it sent me to voicemail very unprofessional still waiting to hear back.
Patrick H.
Ordered a Jacket on 28th February. Arrived on 18th June. Very slow customer service responses. The quality of the Jacket is average at best. Very poor all round
田口英昭
They could not ship properly, could not return correct answers to my inquiries, and after almost two months, the jacket I received was a piece of trash that did not even resemble the sample photo.
David A.
After waiting 2 months for it to arrive from Pakistan I was shocked to how awful the jacket was. Advertised as real leather and item received was the cheapest plastic faux leather I have ever seen. The patches had been ironed on with the backing still on the edges leaving a patchy white outline. £160 paid for something I would think twice about paying £30 for. Refund received but that was after having to pay £30 to post back. Avoid at all costs!
ian H.
Absolutely awful. Ordered a billionaire boys jacket for my son on the 21st January for his 21st on the 10th February. This did not come in time, not even shipped. Got back in touch with them to ask what was happening and got asked what was wrong with the product.......I hadn't received it, this is on the 8th March. Do not order off this site unless you want to be disappointed!!!🤬🤬🤬🤬
Genesis C.
Scam site don’t buy anything from this website they don’t have a customer service phone number and won’t provide you a tracking number or even timely advice on when your refund will return to your account DO NOT BUY ANYTHING from this company you have been warned
Quentin /.
Buyers beware... I ordered a Champion jacket from this company in December and still haven't received my purchase as of January 30th 2024!!! Customer service is none existing. I keep having to reach out to them regarding my purchase and all I get is an excuse regarding my order asking for additional days to ship. This is a SCAM!!! Had to place a claim with my financial institution to get my money back. Don't waste your time or money. You've been warned!!!
Response from JacketsThreadsJan 31, 2024
We sincerely apologize for any inconvenience you've experienced with your Champion jacket order. We understand the frustration caused by the delay in receiving your purchase, and we genuinely regret any negative impact on your shopping experience. Upon reviewing your case, we acknowledge that the item was indeed ready for shipment, and we even provided you with a picture of the product via email. However, we recognize that our communication regarding the delay did not meet your expectations. We take full responsibility for any lapses in our customer service and are committed to improving our processes to prevent similar incidents in the future. We are genuinely sorry that you had to resort to initiating a claim with your financial institution to resolve the matter. This is certainly not the level of service we aim to provide, and we appreciate your feedback as it highlights areas where we need to enhance our operations. If you are willing to give us another chance, we would be more than happy to provide you with a discount on your next order as a gesture of goodwill. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust. Once again, we apologize for the inconvenience caused, and we appreciate your understanding. Sincerely, Maria Customer support
Sylvia C.
I will returning the item as mention. The jacket was not as expected and the quality was poor.
Response from JacketsThreadsDec 4, 2023
Dear customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the jacket did not meet your expectations, and we apologize for any disappointment caused. We take customer satisfaction seriously, and we would like to understand more about your experience to address any issues with the product. Could you please provide more details about what aspects of the jacket did not meet your expectations? Your input will help us improve our products and services. Additionally, we appreciate your decision to return the item, and we want to assure you that our customer service team is ready to assist you through the return process. If you haven't already, please contact our customer service department with your order details, and we will do our best to facilitate a smooth return for you. Once again, we apologize for any inconvenience you've experienced, and we value your feedback as it guides us in making improvements. We hope to have the opportunity to serve you better in the future. Best regards, Maria Customer support