Guy H.
Terrible company - stay away!
Can’t give less than 1 star, or they would get none! Ordered a coat in September (over 1,000 in stock). Chased in October and told it was at QC stage. Chased again and now told they couldn’t match the exact colour and refunded. Haven’t received the money yet, but appalled at the poor service and deceit. They had my money for over 6 weeks!
Response from Jackets CreatorNov 13, 2024
Sorry for the Inconvenience, The item you purchased was a pre-order item, which we start making only after an order is received. The wool supplier we work with caused a delay, and they eventually ran out of the same color wool despite their best efforts to restock it. As a result, we have issued you a full refund.


