Clara C.
Thieves and they are cheap quality fake and everyone can know it’s very obvious
If I could give a negative I would they have put me through so much I reported them to the Better Business Bureau. I really hope that you read my warning because they do not sell you authentic things and then when you ask for a return and a refund which they say they will give the claim they never sold it to you And the headache of everything I filed with PayPal and dispute every day that they had started from the start with PayPal dispute jacket hub emailed me telling me to close the dispute, begging me to close the dispute if they did not have the dispute close, all sorts of threats Well I gave him they said that they would return the money and that it would be there within 24 hours. It was not I messaged back they said eight days then once it was past eight days mentioned again to them this time they said I never ordered from them. Meanwhile, the essential hoodie they sold me only says essential in the front. No fear of God anywhere on the hoodie or on the tag. It does not even have the rubber that is on the hoodie at the top. It is completely fake. I had it authenticated, and they sold it to me as not being fake, so beware .. oh and jacket hub lawsuit coming soon oh one more thing I forgot to mention was that they also took a year and a half to send me my sweater you see they told me that I did not pay for it first they said they chip it then they said I didn’t pay for it. That’s why I contacted PayPal because I knew that I did, and once they got contacted by them, they started and me
Response from jacket-hub.comFeb 28, 2024
Hi Clara, We appreciate your feedback and apologize for any inconvenience you've experienced. At Jacket Hub, we pride ourselves on our in-house production, crafting high-quality items from scratch using premium materials. It's important to note that we do not claim to sell authentic items directly from brands on our platform. Regarding disputes, we understand they can add charges for both parties. Encouraging closure aims to prevent additional fees and streamline the resolution process. We value transparency and customer satisfaction. Upon reviewing our records, we noted that your payments were pending, leading to confusion. To assist you promptly, we kindly requested transaction screenshots. We apologize for any miscommunication and assure you that our team is committed to resolving this matter. If you have further concerns or require additional assistance, please contact our customer support. Team JH