Questions were answered completely and followup was thorough. No pressure to purchase just straightforward answers to my questions.
LI
Lieven
I had the most dreadfull experience…
I had the most dreadfull experience with Jacket-hub. Ordered a jacket from the series 'the bear' that came from Pakistan and that was just a print on some very cheap fabric instead of real wool.
I asked for refund and had two options: resend it on my cost to PAKISTAN... or get a refund of only 50%.
I asked for refund and am still waiting...!
Moreover: I have to pay for the international tax cost by FEDEX:10 euros extra.
I lost 90 EUROS
THIS is the way they work: they let their 'clothes' be made in some 3d country and then profit on the back of the sweatshop. EVEN in case they refund you for 50% they'll have made plenty of profits. COMPLETE FRAUD!
A CRIMINAL ORGANIZATION
ALL THE REVIEWS HERE ARE FAKE: I BET ALL CLICKFARMS, OR THEIR UNDERPAID PAKISTANI WHO ADVERTISE FOR THEIR OWN SUFFERING
Response from jacket-hub.comJul 18, 2024
We deeply apologize for the dreadful experience you had with Jacket-Hub. Your feedback is extremely important to us, and we are sorry for the disappointment and frustration you have encountered.
We regret that the jacket did not meet your expectations, particularly regarding the material quality. Offering only a partial refund or requiring you to bear the cost of returning the item was not the ideal resolution, and we apologize for any inconvenience this caused.
We understand your frustration with the additional international tax cost by FedEx, and we apologize for any confusion or unexpected expenses. It is clear that we need to improve our processes and customer service to prevent such situations in the future.
We want to assure you that we are committed to resolving this matter promptly. Please contact us with your order details so we can expedite your refund.
Regarding your concerns about our production practices, we are taking your feedback seriously and will review our supply chain and business practices to ensure ethical standards are met.
Please know that we have never outsourced any of our products. We own production units in the South Asian region to ensure better quality of raw materials and the feasibility of worldwide shipping.
The reviews you see here reflect our dedication and hard work over the years. We never compromise on the legitimacy of our feedback nor this is something Trustpilot offers.
We apologize for any inconvenience and distress this situation has caused. Thank you for bringing these issues to our attention.
TEAM JH
MC
Mike C.
Very helpful and quick with response
Questions answered fast and very accommodating to my needs. Thank you!
MI
MICHELLE
easy to find a unique blazer
easy to find a unique blazer and shipped fast
AC
Ariane Catherine F.
I just received my lovely blazer it's…
I just received my lovely blazer it's exactly like it looks but better, fully lined & lots of inside pocket's. Very well made and sewn. I won't hesitate ordering from jacket-hub again.
TH
Tj Å.
Great shop
FedEX is not great with delivery so that was a bit of a mess around, they don't post to PO boxes/parcel lockers btw.
But oh my this hoodie is amazing. Really nice quality, material is SO soft and warm, its better than expected and thats pretty rare. I'm so in love with it ❤️
Customer service was also considerate, caring, helpful, friendly and very prompt. Very happy and will be shopping here again.
Apart from the delivery issue (which wasn't the stores fault), everything about this order and the seller is 10/10.
FE
feomalkin
Bad experience
I placed my order on March 22, 2024, and paid for "expedited delivery", which promised delivery within "7 to 9 business days." So I was confident that I would receive the delivery well before April 10, the date of the function in which I planned to wear the clothing.
However, my order arrived near the end of April--at least two weeks after the function. That is, the order took more than a month to arrive.
To be fair--they did reimburse me for the extra charge I paid for "expedited delivery"--but still, the end result was that I didn't receive the clothing in time for the function it was intended for, and so I felt misled, in the sense that their promised "expedited delivery" just didn't happen. The reason for this became a little clearer when I did receive the delivery--from PAKISTAN. Now, I have nothing at all against Pakistan--but I do have a problem with a company that bills itself as based in California, but which outsources its work to Pakistan AND DOESN'T REVEAL THAT TO ITS CUSTOMERS. That's dishonest, and not okay.
Response from jacket-hub.comJul 9, 2024
We deeply apologize for the inconvenience you experienced with your recent order. We understand your frustration, especially given the importance of receiving your clothing in time for your function.
While we did reimburse the expedited delivery charge, we acknowledge that this does not make up for the delayed delivery and the inconvenience it caused you. The issue stemmed from logistical challenges, which we are working hard to address to ensure this doesn't happen again.
Regarding the origin of your delivery, we regret any confusion caused by not clearly communicating that some of our products are shipped from our partner location in South Asia, which is not a third party but our own Production Unit. Transparency is a priority for us, and we understand how crucial it is to maintain your trust.
Our customer support team will reach out to you shortly to discuss this matter further and find a way to make things right. Your satisfaction is very important to us, and we want to ensure a better experience moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
TEAM JH
EO
Eileen O.
The jacket is so stiff
The jacket is so stiff, it isn’t wearable. I washed it and it is still stiff. The texture was weird-feeling as well. I’ve never experienced such strange sizing, too.
Response from jacket-hub.comJul 9, 2024
We are truly sorry to hear about the issues you faced with your recent purchase. The stiffness and unusual texture of the jacket, along with the strange sizing, are certainly not the standards we aim to deliver.
We deeply apologize for any inconvenience this has caused you. Our goal is to provide products that meet your expectations in both quality and fit. It is clear that we have fallen short in this instance.
Our customer support team will reach out to you shortly to address your concerns and find a suitable solution. We are committed to making this right for you and improving your experience with us.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
