jacket-hub.comReviews of jacket-hub.com

Shipping is taking a while but is free so can't complain that much about it. Shipped from Pakistan, so like expected there is a custom tax to pay, around 10€. The material is as good as the price paid for it. Didn't expect premium quality so I wasn't disappointed. Good quality nonetheless. Busy times request a better shipping handling otherwise nothing to complain. The support is fast and explained exactly the reason for late shipping.

No delivery info 10 days after ordering. Only message was “processing”. I have never been charged after cancellation. To charge 30% is ridiculous, especially because I never got it.

The Jacket was Great it was made from true leather and has the same pattern stye from the game, fits comfortably The only criticism I had was that the collar is too big and the material inside the coat is furry which doesn't match the orange from the game. Altogether Very Good

Very disappointing I thought I was getting a high end jean jacket but got a denim blazer. Did not know they were going to put the smiley face on there I bought the button for that. Took forever to receive. No updates whatsoever unless you send them a ton of emails just to tell you yeah its almost done 45 days later.

I was initially worried because my suit was running late, and I needed it for a party. However, after reaching out, they expedited the process and got it to me early! The suit was of good quality and fit perfectly. I was very impressed with everything.

ZERO stars if I could. Ordered 2 items on 24-5-24. The order is still processing as of today (16-7-24). I have emailed on numerous occasions and been given different information as to why my order is delayed each time. When I asked to cancel my order and receive a refund it was not acknowledged, giving another reason for the delay. We are now on day 37 of working days. I feel very let down by this company and their customer service, I would just like my money refunded.

My journey with Jacket-Hub began in December 2023 when I ordered my initial jacket (Star Trek Picard Field Jacket). Upon arrival, they included attached pins which punctured the jacket despite the stock photos not including them. Upon contacting sales via email (also phone attempts with hours of wait time), they required a $60 charge for a remake. I also made the mistake of ordering another jacket in a different color. In March 2024, the second jacket arrived with it too having items attached despite my customization request and they required me to pay another $60 for a remake. Mind you, my first reorder had yet to arrive and was eventually in hands in May 2024. This jacket had the zipper reversed and I gave up attempting to fix it. Today on 07/15/2024, my second jacket reorder arrived to specifications, but it has a scuff mark on the back that has torn the leather to its base. Additionally, when comparing my original jacket to the replacements, the quality of materials used had dropped significantly (almost no cotton in the inner lining, thinner/discolored leather, lower quality zippers that get caught) going from a wearable jacket to a costume prop. In conclusion, despite their 7 months' of attempts to resolve my issue, I cannot endorse their product or company. While their customer service rep is friendly, the rest of the operation is not worth your time. (est: $366 "wasted" | 2 Jackets: $123.00 each; 2 Replacements: $60 each) Update: Despite follow up emails and a promise to provide an "unspecified" refund. No return has been received after 2 weeks with follow up email inquires ignored. Please disregard their initial response of concern as it appears they are merely words for repair marketing, and ultimately unfulfilled promises.

The jacket logo's were backwards and the wording was misspelled.