Bryan C.
Product is genuinely great. Billing model is a real problem.
Been on Jace Pro for about five months. 126+ rules, 4 Gmail inboxes, Motion API connected, Google Sheets, Drive, etc — pretty deep setup. The product itself? Legitimately excellent. The writing style capture is kind of scary good. Cross-thread context is something I haven't found anywhere else. When it works the way it's supposed to, it saves me real time every single day. But the credits switch in March broke my trust a little. I actually had a conversation with the Jace team back in January and flagged that a Manus-style credits model would be a problem for power users — specifically people running multi-tool-call workflows. Those concerns didn't really land. The switch went through with minimal communication to existing users, my account got stuck in a migration loop for a few days, and credits didn't reset properly after I purchased the annual plan. The structural issue: there's no middle ground between 40k and 80k credits — just double the price. And you get charged for auto-drafts you never use, which adds up fast when you have 126+ rules firing. No transparency on what each action actually costs, so you're basically just watching the number go down. I've sent detailed feedback directly to the team. I'm not bailing (yet) — the product is too good for that. But if you're a power operator considering Jace, go in with eyes open on the credit economics. It's not a dealbreaker, but it's a conversation you'll eventually need to have with them.