customer
Updated: File a Compliant at the Better Business Bureau
Updated: I tried calling support again this morning. I got through after a 5ish minute wait. Support rep was very helpful and is shipping a new pair of hearing aids. Moving this review to 3 stars. Will update again after receiving the new aids. I recommend filing a complaint at the Better Business Bureau. Those complaints are getting responses. I bought their Enhance Select 500 hearing Aids in March 2025 and am now having trouble with them. One had significantly reduced noise amplification and the other's stops and starts working intermittently. I'm awaiting a reply to my email to support from four days ago and am on my second 1/2 hour waiting on the phone to speak with someone. On the first call, I was told to try again later after 30 minutes and disconnected. Update: I was also disconnected after 30 minutes on the second call yesterday.
Response from Jabra EnhanceMay 22, 2026
Thank you for sharing your feedback. We’ve recently claimed our Trustpilot profile and are catching up on past reviews to ensure every customer feels heard. We apologize for the delay in responding. While we hope your concerns were resolved at the time, we have sent a request for your details through the Trustpilot platform to confirm you received the support you needed. If you still require assistance or have any future needs, please feel free to visit our Help Center at jabraenhance.com/help or contact our team directly at jabraenhance.com/contact-us. We are here to help!