Jabra EnhanceReviews of jabraenhance.com

I purchased the Enhanced Select 500 with the Premium Package in April of last year. I liked them and they worked well. Unfortunately mine were last on a cruise. I called Jabra to tell them and file a claim because I had 3 year lost and replacement coverage. I explained that I had lost mine and was told there was a $195 deductible which I paid. So my package arrived within 5 days but to my surprise, there was no charger. I thought it was just an oversight so I called them back. It was not an oversight, there is an additional $175 deductible for the charger, which was not mentioned and no one asked about when I called, bring the total to $370 for the replacement which is for used hearing aids, not new. Had I known I would not have paid $370 for a remanufactured set of hearing aids. Unfortunately when asked if I could return the replacement hearing aids for a refund I wan told no, none returnable so I am forced to either pay the extra $175 or waste the $195 on hearing aids I can't charge. I did find the replacement policy on their website, after having to look for it for almost 20 minutes, and that is their policy so I am not without fault here. My issue is when I called, I was not given all the information about the cost or my decisions would have been different.

I bought the jabra enhance tv streamer over a week ago. I connected as described in the instructions and it doesn't work. I have reached out to them directly 6 times! I got one email that basically reworded the manual instructions. THERE IS NO SUPPORT FROM THIS COMPANY! I'm so mad now, I am asking for a refund and guess what.....crickets! No response, no follow up. They get your money and assume you won't push back. Terrible company to do business with. I will be looking for different hearing aids now from a company that supports their products.

Hearing aids crapped out after two years. One year warranty. Customer support was terrible; told me I was SOL Buy from a different company

The product is okay, but customer service is terrible. I've had a problem with the charger, and i'm about a week into it and still unresolved.And under warranty

Their customer support is terrible. They do not listen to your problems I have one aid that no longer holds a charge and support tells me to change domes and filter! After a week of e mailing with photos and explaining they tell me that they can see a slight amount of dirt on dome and to clean it ! This has no effect on holding a charge! They are hopeless, buyers be ware. In my opinion this company will run you around instead of honoring their commitment

This company does not honor its commitments, difficult to get support. I bought hearing aids less than three years ago. When I purchased them, they promised support and supplies for three years. Today when I tried to order supplies I was told they have been "complimentary" but they were no longer honoring that. That is not what I was promised when I purchased the hearing aids. Never going to guy anything else from this company.

I have sent a number of emails to the Jabra Enhance customer support address using the built-in function of the iPhone app for these hearing aids. No response. Today I tried calling the published 800-854-2772 phone number several times. Earlier, I went through a tree of menu selections and was placed on infinite hold. Later in the day, this number has stopped working altogether. I am honestly wondering whether this company is still in business. I paid extra for the three-year coverage option, but it seems like that was a waste of money. And it is noteworthy that so many other people are complaining about the identical problem of lack of support. I wish I had read these reports before purchasing the hearing aids.

Customer service doesn't actually read the service report. They only reply with form letters, not having read anything from what you reply. They are worthless. I could have done better by just reading the manual. As it is I have to wait at least 5 days for any response, and when I finally receive it, it's just a form response, clearly inappropriate to my responses to their emails thus far. If you care about customer support, avoid Jabra Enhance like the plague.