Jabra EnhanceReviews of jabraenhance.com

jabra enhance predecessor, Livley, used to be the gold standard in customer service. jabraenhance is one of the worst service organizations in the country. i am a long time customer and i have watched the painful demise. phone time holds always exceed one hour. chat wait times are often over 1 hr 15 minutes. call backs almost never occur. audiologist appointments (remember, you paid for this) are 15 minutes and if you need 20 minutes of help as i did today, you will be hung up on, as i was today. scheduling an appointment is often 5 days out, so if you need care, you can't reach them and have to wait five days. a hopeless situation all around. the aids are fine, the service unacceptable. try finding a senior manager to write to...they are hidden, good luck. buy with caution, know what you're getting into

Have had devices for 7 days and made 3 calls to phone support. Two resulted in 2-3 hrs call back time. One resulted in no callback for more than 3 hrs. Main issue is their top Jabra Enhance Select 500 does not have a Find My option within the app. That option has been available on hearing devices for more than 4 years given their small size and high cost. I lost one aid 7 days after wearing and learned it is $195 for replacements and I will no longer have the 100 day free trial to return them. I don't want them if they don't have that feature?