Ivy RxReviews of ivyrx.com

Erik helped me with my issue in an efficient manner. That my experience with IVY RX is getting any stars at all is due to the 2 most recent customer service reps I spoke to. I don't know if I'd recommend anyone else to this company though based on how my initial orders were addressed...then when I did recommend someone else, they ran into the same dosing issues for some reason. It's still incredible that I was placed on a maintenance dose when, after I filled out the questionnaire, the doctor would have seen that I was trying to lose close to 80 lbs. Then the medication didn't ship for months and finally when the medication did ship, it came with no paperwork or supplies. Then vials kept shipping one after another at the same low dose and no one responded to the messages I was leaving in the chat. As far as customer service is concerned, Erik was amazing. He had the foresight to look up my issue BEFORE calling me back so the time spent on the phone with him was actually minimal. I appreciated that greatly considering I was at work and did need the issue resolved quickly. Thanks Erik! No thanks IVY RX.

Doctor not answering right away and the cost

Well the only thing is trying to get a rep/person on the phone. Spoke to Carlo Dayrit

Just recently joined even though I did read negative reviews on shipping delays. I received notification from FedEx to expect a delivery;however it was just to advise shipping label had been created -nothing has been shipped yet. I want to remain optimistic and hopeful and not believe previous things experienced by others but I don’t know. There seems to be less sense of urgency now that money has been paid and I wish there was more transparency regarding issue.

Your website is complicated to use on I phone and your response times lag until I voiced my frustration tone in chat. Commitments to do things were only partially met. I only got one call back in several left voicemails, which was fast but this discussion by is where only two of several commitments were met. Not sure what the cause of these issues is but you need to work on it.

Ivy has such potential. It’s easy enough to sign up, but that’s it. Trying to get information is frustrating. The patient portal isn’t easy to navigate. When I’ve tried to contact someone for support via the chat there are long wait times and many times the answers are so vague you don’t know what to do next. I get numerous emails about so many things other than my subscription service. I had my proscription mislabeled, I was told it was a system error. Just getting that information took hours via the chat. Even information regarding my prescription check in was send in error. I’ve seen little progress in this journey, but decided to stick it out since I have a 6 month subscription. I won’t renew. They need to fix the kinks and get better, consistent customer support.

it just took too long for an agent to assist me. thats the only issue. aside from that they were very helpful and patient.

I was confused on the website and called to speak with someone only to be told there was no one available. I ended up ordering the wrong product and now nothing can be done.