Customer
I had questions about my recent receipt…
I had questions about my recent receipt of medication. I jumped onto my dashboard and within minutes Jan was there to help. Jane asked easy, comprehendible questions and was told exactly what to provided in order for her to find the answers I needed. I was surprised how quickly I got responses. At the end of the conversation it turned out there was no "issue". I just needed a learning lesson. Hoping if I have questions again it is Jan who picks up on my inquiry.
Response from Ivy RxSep 10, 2026
Thank you so much for sharing your experience! We’re glad to hear Jan was able to quickly assist you, ask clear and helpful questions, and guide you through the information you needed about your medication. It’s wonderful to know she helped turn your concern into a positive learning experience and made you feel comfortable reaching out for support. We’ll be sure to share your kind words with Jan. At Ivy Rx, we value Responsiveness and Understanding to ensure patients feel informed and supported throughout their journey. We truly appreciate your feedback, and we’re always here if you need anything.




