Customer
John from their support team gave me…
John from their support team gave me one on one service like most companies cannot anymore. I had a personal reason my treatment could not be delivered to my home at the normal time. He gave me great timelines and realistic expectations of when the product may or may not get there. Just help me resolve an issue quickly, and within hours of personal email back-and-forth. I really appreciate their personal service.
Response from Ivy RxJun 26, 2025
Thank you so much for sharing this. We’re incredibly proud of the care and attention John provided. Being responsive and understanding of personal circumstances is something we take seriously, and we’re so glad he was able to support you with clear communication and timely help. Your experience reflects exactly what we aim for—genuine, one-on-one support you can count on. We truly appreciate your kind words. Please let us know how we can further assist you!