KP
Don’s customer service was excellent
Don’s customer service was excellent. They were helpful and seemed to find the reason why I hadn’t received my treatment. However the last person offered excellent customer service as well and I still haven’t received the shipping info for the treatment even though I was charged right away on 3/29 when I ordered it. I’m disappointed that I’ve had to reach out twice. I’m hoping this will be the last time and that I will actually get my treatment. Don seems to have taken care of the issue.
Response from Ivy RxApr 15, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team would like the opportunity to review your concerns and assist further. Please feel free to reach out to us directly at [email protected] or by phone at +1 866 464 8979, and we’ll be happy to help. We value your feedback and look forward to connecting with you to work toward a resolution.