Ivy RxReviews of ivyrx.com

Response from Ivy RxNov 15, 2024

We’re sorry to hear about your experience and understand how frustrating this must be. To better assist you, we’ve reached out to request more information through Trustpilot.

Response from Ivy RxNov 15, 2024

Hi Marzena, we understand your frustration and apologize for the inconvenience you experienced. Please note that our doctors carefully review all documentation, and sometimes they may decide to cancel an order based on the information submitted to ensure patient safety. The doctors require a receipt or prescription label showing the patient's name, date of prescription, and dosing instructions in order to prescribe the same or increase the dosage. We’re here to support you, so please don’t hesitate to reach out if you have further questions or need assistance.

Response from Ivy RxSep 23, 2024

Hi Sara, thank you for providing your information through Trustpilot. We can confirm that IVY RX has made its efforts and already resolved this situation. We take allegations of “scam” seriously and it is clear that this review was made not to reconcile and resolve the situation but to harass the company. Here are the findings: 1) The medication was successfully delivered to the patient despite the issues with the cancellation. 2) You mentioned that you have returned the product which you decided to do unilaterally and outside of procedure, despite being clear that we do not accept returns for prescription medications to ensure the safety and integrity of our products in order to protect all our patients. 3) In our discussion to resolve the situation, although outside of your usual process we have provided the full refund as agreed, but you have decided to lie to us instead and made us believe with your words “I will accept the refund so I don’t have to do a charge back.” 4) Lastly, in your initial conversation with the support representative and in our attempts to resolve this situation, you have made several defamatory and discriminatory remarks with our support representatives such as “idiot” and “scam” which we do not tolerate. To reach out to us after refund and say that “lol. I never promised to sign anything and he was an idiot” makes it clear to us that the review is a form of harassment and never had an intention to resolve the situation. "Oh no, I’m so sorry I hurt your feelings. I never lied, I never once stated it updated my review and you have zero documentation of me saying that. I did update it for you though, have a great day ;)" Thank you for reaching out to us and sending us this message as documentation right after updating your review. The updated review only provided that what you intended to accomplish for writing a review from the start was not to seek resolution but to defame the company and further insult our customer service. We understand that doing this makes you feel better, and we respect your opinion. We have reviews that display how we actually treat our patients. We know that people will take the time to read our reply on this matter. All the actions of IVY RX strive towards the resolution of the concern to the best of our abilities. However, to attack the company without any intention for resolution claiming that we are the one immature and unprofessional after telling us that the reviewer has experience of customer service for 15 years is hypocritical. None of the acts display any experience in the customer service industry aimed towards resolution or improvement. Our company has been in operation for more than a year and has always stayed true to our word. We accept feedbacks aimed towards improvement of the company. We were bound to encounter a review made out of spite sooner or later. It is sad for us to to have encountered such person. However we take this an opportunity because we do not tolerate allegations of our company being a "scam", more so while treating our customer service with discrimination and contempt saying the words "idiot" coupled with other sarcastic remarks. We will not standby as the company is discriminated, our remarks are purely logical. We simply thank you for giving us the opportunity to express our view on this matter.

Response from Ivy RxSep 18, 2024

Hi Winderson, we cannot find you or any of your interactions in our records. It is highly possible that you are providing review for a different website. If you can provide us more information on where you purchased the product such as the website, order number or the confirmation email you have received. We would be glad to help you. Thank you for providing your information, we have reached out to you through our customer support and sent an email to the one you have provide through Trustpilot. Let us know how we can help resolve this situation for you.

Response from Ivy RxJul 31, 2024

Hi Marie, we sincerely apologize if you had to write a review to voice your concerns. Your case was already escalated prior to this and we have already acknowledged that we will issue a reshipment of your order once you return from vacation on Aug 12. We have replied to the ticket #4539 you have created 6 hours ago and have also been in constant communication with you. If you need help accessing your patient dashboard through our website, we can reset the password for you we have responsive customer service to make sure your concerns are addressed. Let us know if you have any other concerns and reach out to us through the ticket, email, or customer support dashboard. I hope we can have this resolved, looking forward to your reply.

Response from Ivy RxJul 27, 2024

Hi Lisa, thank you for taking the time to write a review. We have requested more information through Trustpilot, as we cannot determine if the medication you received was from us or from a different company that also provides semaglutide. We’ve had issues with competitors who also have a similar name to us. If the medication you received became hot as you have described, we do cater to special requests of our patients regarding the packaging of the medications, especially those who reach out and know that they live in a hot area. We inform our patients to reach out to us through our website customer support and not through the Pharmacy that provides the medication. Feel free to provide details through Trustpilot so our support team can reach out to you.

Response from Ivy RxJul 7, 2024

Dear Mini Dragon, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the shipping and quality of our products. We understand your frustration regarding the delays and the condition in which your order arrived. While shipping logistics are often outside our direct control, we acknowledge the impact this has had on your experience and the concerns it raises about product quality. We also apologize for any inconvenience caused by receiving the incorrect syringes and the need to source your own. Your feedback is invaluable, and we are taking steps to address these issues to prevent them from happening in the future. We are committed to improving our shipping processes and ensuring the quality of our products upon delivery. Thank you for acknowledging our support team’s responsiveness. We are continually working to enhance our service and support. We appreciate your understanding and are sorry to see you go. We have asked for more information, to make sure if there is anything else that we can do to help you. If there is anything further we can do to assist you, please do not hesitate to reach out. Best regards, IVY RX Customer Relations Team