Ivy RxReviews of ivyrx.com

Response from Ivy RxNov 19, 2025

Thank you for sharing this and for letting us know how your first five weeks with Ivy RX have been going. We’re really glad to hear that your medication arrived on time and that you’re feeling better while following your plan, since clear guidance, responsiveness, and safety are always at the center of how we support every patient. We appreciate your honest feedback about the app and we’re glad the online dashboard has been useful for you because transparency and understanding what works best for you are important to us. Thank you for trusting us on your journey and we’re always here if you need anything else.

Response from Ivy RxNov 19, 2025

Thank you so much for sharing this and for being with Ivy RX for almost a year. It means a lot to hear that every time you had a question or concern our team was able to respond quickly and clearly because being responsive, transparent, and genuinely understanding is at the heart of how we take care of every patient. We’re really glad the experience has felt easy and stress free and that our communication has helped you feel supported and safe throughout the process. Your kind words about the consistency of your care and your shout out to El and AJ truly mean a lot to all of us. We appreciate your trust from day one and we’re always here if you need anything else.

Response from Ivy RxNov 19, 2025

Thank you so much for sharing this with us. It is wonderful to hear that Alvin was so helpful and took the time to find the answer you needed and call you back. We always aim to communicate clearly and follow through with genuine care, and your experience reflects the transparency, responsiveness, understanding, safety and trustworthiness we work hard to bring to every interaction. We truly appreciate you letting us know and we are always here if you need anything else.

Response from Ivy RxNov 19, 2025

Thank you for sharing this with us and for giving us the chance to make things right. We are truly sorry to hear that the dosing instructions caused confusion and led to you underdosing for weeks, and we completely understand how frustrating that must have been. Your experience matters to us and we want every patient to feel fully supported, so stepping in to replace the wasted vials was part of our commitment to transparency, responsiveness and understanding. Your safety and trust are incredibly important and we appreciate you allowing us to correct the issue. We are always here if you need anything else.

Response from Ivy RxNov 18, 2025

Thank you so much for sharing this with us. It is great to hear that you experienced a delivery issue but that Febby was able to fully resolve it and support you with such thoughtfulness and care. We work hard to communicate clearly and respond quickly so you feel taken care of, and your feedback reflects the transparency, responsiveness, understanding, safety and trustworthiness we strive to bring to every interaction. We truly appreciate you letting us know and we are always here if you need anything else.

Response from Ivy RxNov 18, 2025

Thank you so much for sharing this with us. It is wonderful to hear that Honey was so helpful and that you truly appreciated the time she took to support you. We always aim to communicate clearly and respond with genuine care, and your experience reflects the transparency, responsiveness, understanding, safety and trustworthiness we work hard to bring to every interaction. We really appreciate you letting us know and we are always here if you need anything else.

Response from Ivy RxNov 18, 2025

Thank you so much for sharing this with us. It is wonderful to hear that Jan was able to quickly and efficiently update your payment information and make the process easy for you. We always aim to keep things clear and simple so you feel supported every step of the way, and your feedback reflects the transparency, responsiveness, understanding, safety and trustworthiness we work hard to uphold. We truly appreciate your kind words about our customer service and we are always here if you need anything else.

Response from Ivy RxNov 18, 2025

Thank you so much for sharing this with us. It is great to hear that Alen was helpful and took the time to explain everything so you felt comfortable and supported. We always aim to communicate clearly and respond with genuine care, and your experience reflects the transparency, responsiveness, understanding, safety and trustworthiness we work hard to provide. We truly appreciate you letting us know and we are always here if you need anything else.