Cynthia
Thank You Vennie!
On November 7, 2025, Ivy RX sent me 3 vials of the wrong medication concentration. Finally, on November 24, 2025, my correct replacement arrived. Vennie, an Ivy RX Representative I contacted via email, was instrumental in facilitating the correction! He was professional and reassuring, helping talk me down when my anger bloomed. He has my heartfelt thanks.
Response from Ivy RxNov 25, 2025
Thank you so much for sharing this and for your patience while we fixed the medication mix up. We are truly sorry you received the wrong concentration on November 7, 2025, and we understand how frustrating that must have been, especially with the correct replacement not arriving until November 24, 2025. We are very glad Vennie was able to support you through email with professionalism and reassurance, and we will make sure your heartfelt thanks reaches him. We value transparency and safety in every order, and responsiveness and understanding when something goes wrong, so we appreciate you giving us the chance to make it right and for continuing to place your trust in Ivy RX. Please do not hesitate to reach out if you ever need anything else, we are always here to help.




